Building Profit Through Building People: Making Your Workforce the Strongest Link in the Value-Profit Chain

Building Profit Through Building People: Making Your Workforce the Strongest Link in the Value-Profit Chain

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by Ken Carrig, Patrick Wright, Patrick M. Wright
     
 

ISBN-10: 1586440691

ISBN-13: 9781586440695

Pub. Date: 09/28/2006

Publisher: Society For Human Resource Management


This instructive field book will guide human resource professionals and company management in their use of the profit value chain to build profitability through good management. Instruction for human resource professionals on becoming successful strategic partners in their companies and includeds information for company…  See more details below

Overview


This instructive field book will guide human resource professionals and company management in their use of the profit value chain to build profitability through good management. Instruction for human resource professionals on becoming successful strategic partners in their companies and includeds information for company management on how strategic human resource can contribute to an organization's financial success. It focuses on practical, "how-to" steps in implementing value profit chain principles using the experiences of SYSCO, Sears, Continental Airlines, and other large, well-known organizations.

Product Details

ISBN-13:
9781586440695
Publisher:
Society For Human Resource Management
Publication date:
09/28/2006
Edition description:
New Edition
Pages:
200
Product dimensions:
6.00(w) x 9.00(h) x 0.50(d)

Table of Contents


Acknowledgements     xi
Introduction     xvii
A Compelling Argument: It's All about People     1
The Value-Profit Chain Redefined     15
Your Customer: A Critical Link in the Value-Profit Model     33
Employee Loyalty and Satisfaction, and the Employer Brand     45
The 5-STAR Model Employer Brand     61
The 5-STAR Management Model     71
Testing the 5-STAR Model     99
Embedding the 5-STAR Model     107
Building Dynamic 5-STAR Capability     117
A Strategic Summons for Human Resources     133
Customer Satisfaction Survey SYSCO     147
Cover Letter for the Work Climate Survey, SYSCO     151
Work Climate Improvement Survey, SYSCO     153
Lesson Outline from Strengthening the Frontline Supervisor Program, SYSCO     167
Some High-Impact Practices and Programs, SYSCO     171
Resources     179
References     183
Index     187

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Building Profit Through Building People: Making Your Workforce the Strongest Link in the Value-Profit Chain 2.5 out of 5 based on 0 ratings. 2 reviews.
Anonymous More than 1 year ago
M_L_Gooch_SPHR More than 1 year ago
Spot On, July 8, 2009 By Michael Gooch "Author of Wingtips with Spurs:... (Texas, USA) - See all my reviews Published three years ago, the current HR models in most companies do not adhere to the main principle outlined in this tome. That is, that your most direct path to value and profit is through people. This is not an inspirational tome but rather a down-to-earth practical guide for teaching and /or reminding corporate leaders of the need to build people strategies into the business plan. An interesting model detailed in the book is titled the 5 Star Management Model which entails steps that I found very similar to total quality management, SMIP, quality circles, quality improvement, etc. (call it what you will). These steps are: 1. Strategic planning 2. Goal Setting 3. Access the current state 4. Interpret and prioritize 5. Implement improvement The charts and graphs employed are helpful in order to prove the point and also to give the would be implementer a rough outline of the starting place. I believe the book could have benefited from better editing from the publisher (SHRM). This is typically not the author's fault. As SHRM is really not in the big time business of publishing, I can even forgive this. Still yet, I read several blurbs that noted its well structured attribute and I have to disagree. The subtraction of one star is for the publisher - not the authors. It is important to note that all the royalties for this book go to "Share our Strength" an organization dedicated to fighting hunger. I applaud the authors for this generous (and rare) act of kindness. I hope you find this review helpful. Michael L. Gooch, SPHR