Building Profit Through Building People: Making Your Workforce the Strongest Link in the Value-Profit Chain

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This instructive field book will guide human resource professionals and company management in their use of the profit value chain to build profitability through good management. Instruction for human resource professionals on becoming successful strategic partners in their companies and includeds information for company management on how strategic human resource can contribute to an organization's financial success. It focuses on practical, "how-to" steps in implementing value profit chain principles using the experiences of SYSCO, Sears, Continental Airlines, and other large, well-known organizations.
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Editorial Reviews

From the Publisher

"Emphasizes that . . . organizations that build a committed, interested, and engaged workforce can gain a true competitive advantage."  —HR Magazine

"There are lessons here for beginners, established professionals, and masters of the art of managing and leading people in organizations."  —John Hofmeister, president, Shell Oil Company

"If linking people to profit is your challenge, this is a book for you."  —James Heskett, coauthor, The Value Profit Chain

"Structured around real life examples and practical proven tools to help companies and organizations to unleash the full potential of their people."  —J. Randall MacDonald, senior vice president human resources, IBM Corporation

"Every page of this pithy volume crackles with insights and guidelines for managing people in ways that drive better business results while enhancing the quality of working life."  —Lee Dyer, professor, human resource studies, Cornell University

"The book is easy to use, well written, and pragmatic. It shows what can happen when good ideas are implemented by good people."  —Dave Ulrich, professor, Ross School of Business, University of Michigan,  and coauthor, HR Competencies

HR Magazine
Ken Carrig and Patrick M. Wright emphasize that ... organizations that build a committed, interested, and engaged workforce can gain a true competitive advantage.
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Product Details

  • ISBN-13: 9781586440695
  • Publisher: Society For Human Resource Management
  • Publication date: 9/28/2006
  • Edition description: New Edition
  • Pages: 200
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.50 (d)

Meet the Author

Ken Carrig is an executive vice president and chief administrative officer of Sysco Corporation and the author of HR for the 21st Century and HR in Alignment & the Link to Business Results, an educational DVD. He lives in The Woodlands, Texas. Patrick M. Wright is a professor of human resource studies and the director of the Center for Advanced Human Resource Studies at Cornell University. He has published over 40 research articles in journals such as Academy of Management Journal and Strategic Management Journal and is the author of Human Resource Management: Gaining Competitive Advantage and Management of Organizations. He lives in Ithaca, New York.
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Table of Contents

Acknowledgements     xi
Introduction     xvii
A Compelling Argument: It's All about People     1
The Value-Profit Chain Redefined     15
Your Customer: A Critical Link in the Value-Profit Model     33
Employee Loyalty and Satisfaction, and the Employer Brand     45
The 5-STAR Model Employer Brand     61
The 5-STAR Management Model     71
Testing the 5-STAR Model     99
Embedding the 5-STAR Model     107
Building Dynamic 5-STAR Capability     117
A Strategic Summons for Human Resources     133
Customer Satisfaction Survey SYSCO     147
Cover Letter for the Work Climate Survey, SYSCO     151
Work Climate Improvement Survey, SYSCO     153
Lesson Outline from Strengthening the Frontline Supervisor Program, SYSCO     167
Some High-Impact Practices and Programs, SYSCO     171
Resources     179
References     183
Index     187
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Customer Reviews

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Sort by: Showing all of 2 Customer Reviews
  • Posted July 8, 2009

    more from this reviewer

    I Also Recommend:

    Spot On

    Spot On, July 8, 2009
    By Michael Gooch "Author of Wingtips with Spurs:... (Texas, USA) - See all my reviews

    Published three years ago, the current HR models in most companies do not adhere to the main principle outlined in this tome. That is, that your most direct path to value and profit is through people.

    This is not an inspirational tome but rather a down-to-earth practical guide for teaching and /or reminding corporate leaders of the need to build people strategies into the business plan.

    An interesting model detailed in the book is titled the 5 Star Management Model which entails steps that I found very similar to total quality management, SMIP, quality circles, quality improvement, etc. (call it what you will). These steps are:

    1. Strategic planning
    2. Goal Setting
    3. Access the current state
    4. Interpret and prioritize
    5. Implement improvement

    The charts and graphs employed are helpful in order to prove the point and also to give the would be implementer a rough outline of the starting place.

    I believe the book could have benefited from better editing from the publisher (SHRM). This is typically not the author's fault. As SHRM is really not in the big time business of publishing, I can even forgive this. Still yet, I read several blurbs that noted its well structured attribute and I have to disagree. The subtraction of one star is for the publisher - not the authors.

    It is important to note that all the royalties for this book go to "Share our Strength" an organization dedicated to fighting hunger. I applaud the authors for this generous (and rare) act of kindness.

    I hope you find this review helpful.

    Michael L. Gooch, SPHR

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted July 21, 2011

    No text was provided for this review.

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