Building the E-Service Society: E-Commerce, E-Business, and E-Government / Edition 1

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Building the E-Service Society is a state-of-the-art book which deals with innovative trends in communication systems, information processing, and security and trust in electronic commerce, electronic business, and electronic government. It comprises the proceedings of I3E2004, the Fourth International Conference on E-Commerce, E-Business, and E-Government, which was held in August 2004 as a co-located conference of the 18th IFIP World Computer Congress in Toulouse, France, and sponsored by the International Federation for Information Processing (IFIP).

The book contains recent results and developments in the following areas:

E-Government Models and Processes,
Service Provisioning.

Infrastructures and Marketplaces,
Purchase and Payment.

Value Chain Management,
E-Business Architectures and Processes,
E-Business Models.

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Product Details

Meet the Author

Winfried Lamersdorf is full professor and head of the Distributed Systems Group at the Informatics Department of Hamburg University, Germany. Volker Tschammer is head of the ECCO Competence Centre at Fraunhofer FOKUS in Berlin, Germany. St├ęphane Amarger is Manager of the Sophia Antipolis Laboratory, Corporate, Technology Group, Hitachi Europe SAS in Valbonne, France.

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Table of Contents

E-Government Models and Processes.- Towards Key Business Process for E-Government.- An Intelligent Search Engine for Electronic Government Applications for the Resolutions of the United Nations Security Council.- Knowledge in E-Government.- E-Governance.- Democracy in the Electronic Government Era.- Usability Evaluation as Quality Assurance of E-Government Services.- Rethinking Trust and Confidence in European E-Government.- M-Commerce.- Exploring the Relationship Between Mobile Data Services Business Models and End-User Adoption.- Exploitation of Public and Private WiFi Coverage for New Business Models.- Supporting Salespersons Through Location Based Mobile Applications and Services.- Service Provisioning.- Application Service Provisioning as a Strategic Network.- Electronic Transmission of Prescriptions.- On Locations of Call Centres.- Purchase and Payment.- Fair Payment Prools for E-Commerce.- SEMOPS: Paying with Mobile Personal Devices.- E-Business Architectures and Processes.- VM-Flow.- Evolution of Service Processes by Rule Based Transformation.- Service Composition Applied to E-Government.- Infrastructures and Marketplaces.- Identity-Enriched Session Management.- Virtual Communities for SMEs: A Cautionary Tale of an Electronic Marketplace.- Analysis of a Yield Management Model for on Demand Computing Centers.- Value Chain Management.- The Seven-Step Model for E-Grocery Fulfilment.- E-Business Governance: A Co-Evolutionary Approach to E-Business Strategy Formulation.- Inter-Organisational Collaborations Supported by E-Contracts.- E-Business Models.- Joint Development of Novel Business Models.- Drivers and Barriers for E-Business: Evolution Over Time and Comparison Between SMEs and Large Companies.- Perceived Usefulness and Ease-Of-Use Items in B2C Electronic Commerce.

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