Built on Values: Creating an Enviable Culture that Outperforms the Competition [NOOK Book]

Overview

Discover how the world's top companies create thriving, engaged workforces.

Most leaders know that a winning, engaged culture is the key to attracting top talent—and customers. Yet it remains elusive how exactly to create this ideal workplace—one where everyone from the front lines to the boardroom knows the company's values and feels comfortable and empowered to act on them.

Based on Ann Rhoades' years of experience with JetBlue, Southwest, ...

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Built on Values: Creating an Enviable Culture that Outperforms the Competition

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Overview

Discover how the world's top companies create thriving, engaged workforces.

Most leaders know that a winning, engaged culture is the key to attracting top talent—and customers. Yet it remains elusive how exactly to create this ideal workplace—one where everyone from the front lines to the boardroom knows the company's values and feels comfortable and empowered to act on them.

Based on Ann Rhoades' years of experience with JetBlue, Southwest, and other companies known for their trailblazing corporate cultures, Built on Values reveals exactly how leaders can create winning environments that allow their employees and their companies to thrive. Companies that create or improve values-based cultures can become higher performers, both in customer and employee satisfaction and financial return.

Through stories, examples, and interviews with many of the top leaders she has worked directly with—including Dave Barger and Joel Peterson of JetBlue Airways, Rick Federico of P.F. Chang's China Bistro, Rick Kelleher of Pyramid Hotel Group, and Ruthita Fike of Loma Linda Hospitals—Ann Rhoades reveals the processes by which these companies created their well-known cultures. Providing a clear blueprint for how to accomplish culture change, Built on Values shows exactly how any organization can exceed the expectations of employees and customers. With Rhoades' Values Blueprint, you will learn how to develop and tailor your organization's goals, how put them into action, and why it is essential to hire, fire, and reward people based on values.

Whether curing an ailing company culture or creating a new one from scratch, Built on Values shows companies exactly how they can get on the pathway to greatness.

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Product Details

  • ISBN-13: 9780470949900
  • Publisher: Wiley
  • Publication date: 12/20/2010
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 256
  • Sales rank: 370,065
  • File size: 3 MB

Meet the Author

Ann Rhoades is President of People Ink, which helps companies build values-based corporate cultures using the Values Blueprint principles, and CEO of CareLeaders, LLC. She was one of the five founding executives of JetBlue Airways, Chief People Officer for Southwest Airlines, and Executive Vice President of Team Services at Doubletree and Promus Hotel Corporations. Today, she continues to serve on the JetBlue Board of Directors, as well as on the boards of P.F. Chang's China Bistro; HireVue, Inc.; Anderson School of Business at the University of New Mexico; ACCION New Mexico - Arizona - Colorado; and is board chair of Safer New Mexico Now. She lives in Albuquerque, New Mexico.?

Nancy Shepherdson is a freelance journalist who has written more than 500 articles and five books over the past twenty years.

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Table of Contents

Foreword, v

by Steven R. Covey

Introduction: Launching a Culture Change the Right Way ix

1 is a values-based culture worth the effort? 1

2 so how’s that working for you?”: uncover your company’s true values 17

3 craft your values blueprint: the foundation of everything 33

4 fill your company with a players: a values-based way to hire 51

5 let your employees impress you: implement a value-centered metrics system 71

6 reward culture change: values as a competitive advantage 91

7 astonish your employees: inspire culture change from the c-suite 111

8 reinforce your values culture: be excessive about communication 129

9 continuous discipline: create a plan for culture maintenance 151

Leader’s Toolbox 169

Notes 205

References 211

Acknowledgments 215

About the Authors 219

Index 221

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Sort by: Showing all of 6 Customer Reviews
  • Posted July 8, 2011

    A must read

    I have read many books on creating a positive work culture but this books really nails it. The easy to read how to approach is really helpful whether you are the CEO of a large company of a small business person like myself. Thank you Ann (and Nancy) for this great tools.

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  • Posted July 1, 2011

    For any organization!

    If you do anything in your life that involves leading and managing people, you will benefit from this book. . . . actually, you'll wish the people running every organization you deal with would read it, unless they are your competition. Built on Values gives you the plan for creating an optimum culture using the values that make your organization unique. This approach isn't for everyone. Not everyone has the confidence and strength to lead this way, since it essentially calls upon you to "practice what you preach", but if you want to develop a strong, successful culture for your organization, you'll like what you find here. I especially appreciate that everything you need to make it happen is outlined in the book. There are no gaps to fill, nothing is left out. You have the information you need to make the process work. It's a great book for job-seekers. While it's a buyer's market, there is always a shortage of top workers and this book will help you measure the companies out there to help you target the ones where you will flourish. Interestingly, Rhoades and Shepherdson show you how to guarantee failure with this process -- so you know how to avoid it.

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  • Anonymous

    Posted February 11, 2011

    The Right Way to Results

    In difficult economic times, companies must do everything they can to stay ahead of the competition and build a thriving business, while at the same time motivating employees and maintaining stability. "Built on Values" provides a path to all of that by offering a constructive approach to strengthening the foundation of any company - the values that guide all of its actions. Through enlightening examples and practical exercises, the authors help the reader develop the "Values Blueprint" that defines their company and then implement it at every level. The result is a clearly delineated path that shows everyone in the organization where they should be going, while boosting employees' morale and strengthening their investment in the company's success. At a time when management books are a dime a dozen and everyone is buried in different types of metrics, mission statements and strategic plans, "Built on Values" cuts to the bottom line way to create a thriving company and effective motivated employees by offering a constructive and highly readable approach to building or improving corporate culture

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  • Posted February 6, 2011

    Corporate must read

    This is an organizational and motivational book for corporate employees. Big company, small company; every employee will benefit from reading this well organized tome on the failings of corporate organization. Most such tracts lose the readers in complex jargon and endless organizational charts. Not so here; every reader will jump up exclaiming, "We missed that!" as they see the examples of failures the author notes. I could see how my own thirty two years in a corporate structure fit into her scheme of improvement; both where we excelled and where we failed miserably. I encourage you to find how you can improve your own corporate culture, no matter where you fit in it. Read Built on Values and learn.

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  • Posted February 3, 2011

    I Highly Recommend this Book

    This is a great book, an easy read. It has several tips and tools for how to improve your organization and staff. I enjoyed the book so much that I am adding it to our company bookstore for our members who work in health care human resources to purchase. As the marketing director for a professional association, one of my duties is to find great resources for the members to utilize and I found it in Built on Values.

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  • Anonymous

    Posted February 3, 2011

    Brilliant!

    Should be required reading for anyone who manages people in any workplace. A MUST read for all top level execs of every large company.

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