Built to Serve: How to Drive the Bottom Line with People-First Practices: How to Drive the Bottom Line with People-First Practices

Built to Serve: How to Drive the Bottom Line with People-First Practices: How to Drive the Bottom Line with People-First Practices

4.4 14
by Dan Sanders, Stephen Covey, Ken Blanchard
     
 

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In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.

Leaders have a choice-continue to chase a broken price-profit model and

Overview

In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.

Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.

The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.

  • Treat your customers like partners
  • Create a people-centered culture in a numbers-focused world
  • Communicate your organization's vision
  • Focus on strengths, not weaknesses
  • Tie performance to the success of your mission
  • Reduce your employee turnover
  • Build communities connected by an emotional bond
  • Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place

When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.

Product Details

ISBN-13:
9780071595964
Publisher:
McGraw-Hill Education
Publication date:
09/17/2007
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
200
Sales rank:
1,222,648
File size:
422 KB

Meet the Author

Dan J. Sanders is CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.

www.danjsanders.com

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Built to Serve: How to Drive the Bottom Line with People-First Practices 4.4 out of 5 based on 0 ratings. 14 reviews.
Anonymous More than 1 year ago
Anonymous More than 1 year ago
The book Built to Serve is a fairly good book. My problem with this book is that there is too many side stories about what Mr Sanders did during his military career. To me, it took away the main purpose of the publication. If Mr. Sanders had used an explanation of his military career once in the book it would have been okay. However, the same stories were repeated many times throughout the book. It was more like Mr. Sanders' autobiography than a book that was supposed to relate to the reader of "How to Drive the Bottom Line with People-First Practices".
Anonymous More than 1 year ago
Anonymous More than 1 year ago
I am not a reader, I'll be the first to admit that. It takes a lot for me to finish a book. I read this one within a week and found it truly inspirational. I love it!
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Guest More than 1 year ago
Many will find the ideas and thoughts in 'Built to Serve' to be idealistic in nature. We can only progress if our goals are somewhat idealistic, so we are constantly striving to serve people better. The culture at United has always tried to put people first. At times it may be hard to see, but at the end of the day, serving the team member and our guests is at the core of every decision and action. If you take a step back and understand the message of 'Built to Serve' rather than mincing words, you should see a greater meaning that business' of today needs to hear. You may find my comments biased, as I have lived the culture for 25 years, leaving at one time only to return 3 years later.
Guest More than 1 year ago
Picking up Built to Serve, you quickly realize it is more than a story about a 90-plus year old supermarket chain. It is about developing and fostering a culture of service, that includes treating their guests as more than customers and building up the communities where they work. Sanders writes about connecting with people, on a personal level, and how it can impact your business. Sanders believes management begins and ends with human beings. For Sanders, culture-driven, people centered organizations understand human beings directly influence the processes of an organization and the resulting performance. To succeed, you have to connect at the individual level with a culture of service. Each chapter contains a quick synopsis of the key points of that Chapter. These quick recaps, called 'From the Express Lane', are wonderful tips for business. However, they can also help with personal life. Be it running a grocery store, a hospital, coaching a little league team, or working with a church or neighborhood association, the culture of service in BUILT TO SERVE will be a benefit to the reader.
Guest More than 1 year ago
This book is an exceptional, insightful guide to making your business and your life better. It's an easy-to-read and enjoyable journey that reveals a simple, but powerful formula for success. It's a how-to guide for creating a people-based culture that puts emphasis where it should be... on people, not profits. This book should be required reading for anyone in business and anyone starting a business. It will change the way you look at your employees, your customers and your business. It will quite possibly change your life. Don't just read it once. Read it often. Bottom line...it should be your 'business bible'!
Guest More than 1 year ago
This book rings true with today¿s younger generation. It is important to recognize that we value purpose and reason more than money in our jobs. Every manager needs to embrace this management style.
Guest More than 1 year ago
In a corporate world that treats both customers and employees as little more than numbers on a spread sheet, Mr. Sander's philosophy on customer service and 'employee empowerment' is absolutely revolutionary. I have experienced the success of Mr. Sander's vision first hand, both as a United customer, and in my own professional life. 'Built to Serve' is an outstanding example of how to treat your customers, and how to truly lead your employees, rather than simply managing them.
Guest More than 1 year ago
In this ever-changing world of high technology, communication behind monitors, text messaging and bluetooth ear pieces ... it's time for anyone in business to pick up a copy of Built to Serve. As a nation, we are forgetting the most important piece of any successful business or relationship -- PEOPLE! Built to Serve reminds us of that, and Dan Sanders has eloquently explained the very simple, yet powerful message that we all must work toward a higher purpose ... and not get bogged down in the mundane. By creating people-first practices, Sanders believes a change can happen in virtually any business -- and he encourages each of us to begin making those changes now. This uplifting book, written by a CEO, no less, gives me hope that maybe our U.S. workforce can indeed learn from this book to create the cultures they deserve in their own backyards. Indeed, the time is now.
Guest More than 1 year ago
'Built to Serve' focuses on the most valuable resource of any organization,-the employees. Front line, middle managers, senior managers will all find valuable insight in this book and discover opportunities to strengthen their organization and create a 'people first' culture from the inside out.
Guest More than 1 year ago
I've always believed companies should pay attention to their employees. It's good to see someone who is doing that and succeeding. If everyone who reads this book would change their old habits, we would see outstanding results.