Business Analytics for Sales and Marketing Managers: How to Compete in the Information Age

Business Analytics for Sales and Marketing Managers: How to Compete in the Information Age

5.0 1
by Gert H. N. Laursen
     
 

View All Available Formats & Editions

Expert guidance on information management for optimum customer intelligence processes

Providing essential guidance for information management, this book helps you understand the basics of information management, how to design and launch customer intelligence campaigns, and optimize existing customer intelligence processes.

  • How to align information

…  See more details below

Overview

Expert guidance on information management for optimum customer intelligence processes

Providing essential guidance for information management, this book helps you understand the basics of information management, how to design and launch customer intelligence campaigns, and optimize existing customer intelligence processes.

  • How to align information management with company strategy
  • Examines how to get, grow, and retain valuable customers
  • Discusses how to optimize existing customer intelligence processes

Showing you how to make extensive use of data, statistical, and quantitative analysis, explanatory and predictive modeling, and fact-based management to drive decision making, Business Analytics for Customer Intelligence provides you with the tools your business needs to optimize you data driven processes.

Product Details

ISBN-13:
9780470912867
Publisher:
Wiley
Publication date:
04/05/2011
Series:
Wiley and SAS Business Series, #41
Pages:
256
Product dimensions:
6.20(w) x 9.10(h) x 1.00(d)

Meet the Author

Gert H. N. Laursen is head of customer intelligence at Maersk Line, the largest containerized shipping company in the world. He focuses on helping product-oriented organizations become more customer-centered through the use of various data sources, including data warehousing, questionnaires, and one-to-one interviews with customers, first-line staff, sales organizations, and other subject matter experts.

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >