Business and Corporate Aviation Management: On Demand Air Travel / Edition 1

by John J. Sheehan, John W. Olcott

Overview

Here is a comprehensive and practical guide to choosing a business aviation model, setting it up, and making it work. The author, who has more than four decades in the aviation industry, skillfully blends business and aviation issues to provide solid decision-making strategies and smart operating practices for the establishment and management of business aircraft.

* Explains methods of evaluating air transportation needs and choosing appropriate means to meeting them

* Provides detailed how-to information for aviation personnel on running a flight department

* Ties all facets of business aviation operation together: business, operations, administration, and financial

* Covers regulatory requirements, policies, scheduling, planning, security, safety, training, and more

* Includes extensive compilation of forms and checklists

Product Details

ISBN-13:	9780071412278
Publisher:	McGraw-Hill Professional Publishing
Publication date:	06/12/2003
Edition description:	Older Edition
Pages:	330
Product dimensions:	6.30(w) x 9.30(h) x 1.16(d)

About the Author

John J. Sheehan has extensive experience in aviation, beginning his career as a Navy carrier pilot. After a 21 year Navy career he flew corporate and charter aircraft and worked as an aviation association executive and consultant, assisting airlines, government agencies and corporate aviation with management and operational issues. In 1995 he established Professional Aviation Inc., which specializes in aircraft selection, management and safety issues for corporate flight departments. He presents management and operational workshops for the National Business Aviation Association and writes extensively for industry publications. Mr. Sheehan holds an FAA Airline Transport Pilot certificate and a Master of Business Administration degree. He resides in Wilmington, NC.

Table of Contents

	Foreword	xi
	Acknowledgments	xiii
	Introduction	xv
Chapter 1.	Setting the Scene	1
	On-Demand Air Transportation	1
	On-Demand Air Transportation Defined	1
	Personal Aviation	3
	Business Aviation	4
	The Beginnings	7
	Travel Is Important for Business	9
	The Reasons	10
	How Companies Use Aircraft	13
	Justifying Business Aviation	19
	Fortune 500	24
	Safety	25
	The Future	25
	Aircraft	27
	Aircraft Characteristics	27
	On-Demand Aviation Methods	33
	Employee/Owner-Flown	34
	In-House Flight Department Using Owned/Leased Aircraft	34
	Management Company	35
	Joint Ownership	35
	Interchange	35
	Time Share	35
	Charter	36
	Fractional Ownership	36
	Choosing the Best Method	37
Chapter 2.	Determining the Need	1
	Air Transportation Needs	1
	Why Individuals and Companies Use On-Demand Air Transportation	2
	Defining the Requirement	3
	Air Transportation Analysis	5
	Travel History	7
	The Future	9
	Solutions	11
	Choosing the Method	16
	What Users Want in On-Demand Air Transportation	16
	Methods	18
	Running the Numbers	27
	Cost Components	27
	Evaluating the Options	29
Chapter 3.	Getting Started	1
	First Things	1
	Aircraft Use Policy	1
	Chargebacks	4
	Oversight	9
	Staying Informed	12
	Owner/Employee-Flown Operations	13
	Purpose of the Business Aircraft	13
	Learning to Fly	13
	Role of the Owner/Employee-Pilot	14
	Acquiring the Aircraft	15
	Acquisition Assistance	16
	Insurance	17
	Flight Records	17
	Standards	20
	The Business of Safety	21
	Training	21
	Duty Time	23
	Limitations	25
	Maintenance	25
	Aircraft Charter	27
	Checking the Record	27
	Charges	28
	Evaluation	29
	Fractional Ownership	30
	Investigating the Service	30
	Managing It	32
	In-House Aircraft	32
	Finding the Right People	33
	Basing the Operation	40
	Acquiring the Aircraft	41
	Management Company	44
	The Contract	44
	Performance Measures/Reports	46
	Joint Ownership	47
	Other Methods	48
Chapter 4.	Running the Business	1
	It Really is a Business	1
	Organization	2
	Scheduling	4
	Personnel	4
	Policy	5
	Procedure	5
	Scheduling Software	6
	International	8
	Administration	8
	Administrative Practice	8
	Developing Practices	9
	Talking With the Folks Downtown	11
	Organizational Conflict	11
	Get Them on Your Side	12
	Making House Calls	13
	Finance and Accounting	14
	Taxes	15
	Financial Planning	16
	Budgets	16
	Building the Budget	19
	Capital Budgets	20
	Controlling/Tracking Budgets	22
	Budget Justification	23
	Personnel	24
	Hiring	24
	Motivation	25
	Communicating Expectations	25
	Performance Evaluation	26
	Human Resources	27
	Career Development	28
	Leadership	29
	Planning	30
	Mission Control	30
	The Plans	31
	Flight Department Performance	33
	Efficiency versus Effectiveness	34
	Ratios	34
	Tracking It	35
	Comparisons	35
	Presenting the Information	36
	Information versus Data	36
	Reports	36
	Flight Department Evaluation	38
	Saving Money	43
	Seeking a Better Way	43
	Optimizing	44
	Know Thyself	44
	Outside Help	45
	All That Glitters Is Not Gold	46
	The Payoff	46
	Image of the Department	46
	Advertising the Department	46
	Customer Orientation	48
	Customer Surveys	49
	The Tools	52
	Presentation	52
	The Sale	53
	The Small Flight Department	53
	Communications	54
	Support Staff	55
	Networking	55
	Think Backup	56
	Planning	56
Chapter 5.	Flight Department Management	1
	Management 101	2
	The Basics	2
	Planning	3
	Execution	3
	Feedback	4
	No Shortcuts	5
	Theories of Management	6
	The Beginnings	6
	Behavioral Approaches	6
	Modern Theories	7
	Future Theories	7
	Learning It	8
	Management Skills	9
	Acquiring Skills	10
	The Flight Department Manager as a Business Executive	11
	Training the Boss	15
	Preparing the Next Generation	16
	Mentoring	16
	Teamwork	17
	Universal Mentoring	18
	Flight Departments in Trouble	18
	Normal Operations	18
	Warning Signs	19
	Bottom Line	21
	The Defining Moment	22
	Attention Getters	22
	Educating	23
	Communicating (Again!)	23
	It Only Takes Once	24
	Corporate Stages of Development	24
	Entrepreneurial Stage	24
	Growth Stage	26
	Consolidation Stage	26
	Mature Stage	26
	Decline, Renewal, or Acquisition	27
	Combinations	27
	Lessons Learned	28
	A Sense of Mission	28
	Standards	29
	Leadership	29
	Rapport with the Company	29
	Teamwork	30
Chapter 6.	Operations	1
	Overview	1
	Is This Any Way to Run an Airline?	1
	Accident Rates	2
	Compliance	2
	Risk versus Reward: Cautionary Tales	5
	Critical Elements	6
	Attractive Awards	7
	Flight Operations Manual	7
	Building It	8
	Excuses, Excuses	9
	Changes	10
	Every Situation?	10
	Singing from the Same Hymn Book	12
	International Standards	13
	Standards for Life	13
	Needing Them	13
	Predictability	15
	Development	15
	Procedure or Technique?	16
	Checking Up	16
	Operations	17
	Dispatch Control	17
	Setting Limits	17
	Flight Crew Scheduling	18
	Flight Crew Duty Time Limits	19
	How Many Pilots?	20
	Checklists	22
	The Tyranny of Automation	24
	Aircraft Airworthiness	26
	Noise	26
	Helicopter Operations	28
	Chartering Aircraft	29
	Knowing the Regulators	30
	Training	31
	International Operations	33
	Airports	34
	Security	35
	Professionalism	38
	Job Security	38
	Technical Challenge	38
	The Professional Approach	39
Chapter 7.	Maintenance	1
	Contract or In-House Maintenance	1
	Contract Maintenance	2
	In-House Maintenance	4
	Organization	6
	Small Flight Departments	6
	Larger Flight Departments	6
	Personnel	7
	Maintenance Operations	9
	Airworthiness Determination	9
	Maintenance Planning	11
	Maintenance Control	11
	Discrepancies	12
	Minimum Equipment List	13
	Maintenance Away From Home Base	14
	Aircraft Maintenance Reference Materials	14
	Parts Inventory and Control	15
	Duty Time	16
	Quality Control	16
	Maintenance Manual	20
	Aircraft Handling	21
	Security	21
	Evaluating Maintenance Performance	21
	Recordkeeping	22
	Regulations to Comply With	23
	Computerized Record Tracking Systems	24
	Training	26
	Maintenance Resource Management	27
	Passenger Handling	27
	Safety	28
	Safe Hangars for All	29
	Solo Technicians	31
	Upstairs, Downstairs	32
	Know the Regulators	33
	Selling Maintenance	34
Chapter 8.	Safety	1
	Safety Programs	1
	Crafting the Safety Function	1
	Model Safety Program	5
	Building In Safety	9
	Passenger Safety	13
	Accident/Incident Planning	16
	The Plan	16
	Elements of the Plan	17
	Implement It	20
Chapter 9.	Putting It All Together	1
	Institutional Flight Departments	1
	Most Admired	1
	Profit and Loss	3
	The Excellent Flight Department	4
	Ways and Means	5
	Attainment	6
	Safety, Service, Value	7
	Safety First, Last, Always	7
	Service with a Smile	8
	Good Value Creates Job Security	8
	Hierarchies	9
	When in Doubt	9
Appendix A.	Business Aviation Background	1
Appendix B.	Air Transportation Requirements	1
Appendix C.	Owner Flown Procedures	1
Appendix D.	Budget Justification	1
Appendix E.	Employee Jobs and Performance	1
	Glossary	1
	Index	1
	About the Author	10

Editorial Reviews

Choosing an on-demand air transportation system for your company and making it work is the main theme in John Sheehan's new book, Business and Corporate Aviation Management. Getting started in this complex technical field can prove a bewildering experience for the uninitiated. Once begun, managing an on-demand air transpiration operation requires skill and knowledge to continue it successfully. Business and Corporate Aviation Management offers executives, managers and flight department personnel a solid background and insights into establishing and running aviation operations. The book provides information on: how companies use aircraft to best advantage: choosing the best aircraft and method of air transpiration; establishing, managing and maintaining all types of on-demand air transportation options; aircraft acquisition, start-up, regulations, scheduling, finances, safety, maintenance and operations; and keeping flight operations safe, legal, effective and efficient.

Business & Commercial Aviation