Business Class: Etiquette Essentials for Success at Work

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Advance Praise for Business Class

“Readable, spirited, and chock-full of excellent information. Anyone in business, at the bottom or at the top, could benefit from this book.” —Letitia Baldrige, author of New Manners for New Times: A Complete Guide to Etiquette and former White House Social Secretary in the Kennedy Administration

“Fills a gaping void in contemporary business leadership grooming and constitutes an overdue and easy primer for success-oriented commercial leaders.” —General Alexander M. Haig, Jr., former White House Chief of Staff, former NATO Commander, and former U.S. Secretary of State

“People make decisions about you based on your manners and comportment; this book shows you how to make and maintain a positive impression every time.” —Brian Tracy, author of TurboStrategy: 21 Powerful Ways to Transform Your Business and Boost Your Profits Quickly

“A practical, straightforward, commonsense guide to essential business conduct.” —Joanne Gordon, author of Be Happy at Work: 100 Women Who Love Their Jobs, and Why

“A treasure of how-to’s about being a thoughtful, sensitive, and effective human being.”—Judy B. Rosener, Ph.D., author of America’s Competitive Secret: Women Managers and professor at the graduate school of management, University of California, Irvine

“An invaluable guide filled with helpful etiquette solutions for your personal and professional life.”—Charles P. Garcia, CEO of Sterling Financial Investment Group

“A must-read book for all business operations, small or large, that depend on a clientele and employee attitude to make the difference between profit and loss.”—Lee Ellis, former vice president of CBS and Gannett Publications (USA Weekend)

“Whitmore covers everything from e-mail to formal dinner parties with a warm, friendly style that makes reading the book enjoyable and remembering her advice easy.”

—Carolyn B. Elman, CEO of American Business Women’s Association

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Editorial Reviews

From the Publisher
“A much-needed primer for professionals in today’s business environment because whether you realize it or not, good manners and proper protocol can make or break a promising business relationship.” —Tony Alessandra, Ph.D., co-author of The Platinum Rule

“How you treat others and how you conduct yourself are not casual imperatives. They are important, and if you agree, then this engagingly written book ought to entice you to its pages.” —Jack Valenti, former president of the Motion Picture Association of America

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Product Details

  • ISBN-13: 9780312338091
  • Publisher: St. Martin's Press
  • Publication date: 7/1/2005
  • Edition description: First Edition
  • Pages: 192
  • Sales rank: 314,284
  • Product dimensions: 7.25 (w) x 8.44 (h) x 0.92 (d)

Meet the Author

Jacqueline Whitmore is an international etiquette expert and the founder and director of the Protocol School of Palm Beach. Jacqueline has helped thousands of high-powered executives learn how to avoid the missteps and mistakes that may stifle their business relationships and tarnish their reputations. As the Cell Phone Etiquette Spokesperson for Sprint and the founder of National Cell Phone Courtesy Month in July, she makes radio and television appearances to educate consumers about the importance of cell phone courtesy. Jacqueline and her husband, Brian Gleason, live in Florida.

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Sort by: Showing all of 8 Customer Reviews
  • Posted March 20, 2010

    Worth the read!

    An excellent resource for business etiquette. Well-worth the read.

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  • Anonymous

    Posted July 27, 2007

    A reviewer

    A very valuable book for all professionals looking to improve their understanding of etiquette in the business environment. The book is concise, well-written, easy to read, and yet fairly comprehensive in covering key principles of business etiquette. I found the chapter on 'mingling' to be especially insightful and useful. The author is clearly very knowledgeable in the subject matter. I attended a presentation by the author on the subject, and she is as effective a presenter as she is an author.

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  • Anonymous

    Posted April 11, 2007

    Recommend for both Small Business Owners and C-Level Executives

    Whether you're a small business owner looking to grow your business with higher quality clients/customers or a C-Level executive looking to polish your business image, this book is perfect. No fluff, it's meat and potatoes information with real world solutions. Jacqueline covers everything from sending an email to formal dining etiquette. Fantastic book. I'm purchasing additional copies for friends/clients who've asked questions about business etiquette.

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    Posted May 31, 2010

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    Posted July 29, 2010

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    Posted November 24, 2008

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    Posted May 2, 2011

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    Posted May 21, 2010

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