Business Class: Etiquette Essentials for Success at Work [NOOK Book]

Overview


Have you forgotten a person’s name two minutes after being introduced? Have you wondered which fork to use or how to discreetly pay the check while attending an important business dinner? Have you insulted an international client by mistake and didn’t realize it until it was too late? Making these types of errors can get in the way of getting ahead. However, these faux pas can be avoided by exercising a little bit of business etiquette.
Business etiquette is a powerful, ...
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Business Class: Etiquette Essentials for Success at Work

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Overview


Have you forgotten a person’s name two minutes after being introduced? Have you wondered which fork to use or how to discreetly pay the check while attending an important business dinner? Have you insulted an international client by mistake and didn’t realize it until it was too late? Making these types of errors can get in the way of getting ahead. However, these faux pas can be avoided by exercising a little bit of business etiquette.
Business etiquette is a powerful, practical, and profitable skill you can use when it most counts to get a job, keep a job, or succeed on the job. It is a set of rules and guidelines that makes your professional relationships more harmonious, productive, manageable, and meaningful.
International etiquette expert Jacqueline Whitmore provides tips, tactics, and cautionary tales—gleaned from the experience of a multitude of successful CEOs and top managers—as well as information on how to:
· Be more polished and professional in the boardroom or at the dining table
· Master the art of mingling, networking, and remembering names
· Communicate effectively via technology
· Keep in touch, nurture professional relationships, and turn contacts into contracts
· Write effective thank-you notes and send the perfect business gift every time
· Be more “global-minded” and enhance international relationships
Business Class will teach you the nuances of treating colleagues, clients, and customers with courtesy and respect, which in turn will increase your visibility, credibility, and profitability.
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Editorial Reviews

From the Publisher
“A much-needed primer for professionals in today’s business environment because whether you realize it or not, good manners and proper protocol can make or break a promising business relationship.” —Tony Alessandra, Ph.D., co-author of The Platinum Rule

“How you treat others and how you conduct yourself are not casual imperatives. They are important, and if you agree, then this engagingly written book ought to entice you to its pages.” —Jack Valenti, former president of the Motion Picture Association of America

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Product Details

  • ISBN-13: 9781429909921
  • Publisher: St. Martin's Press
  • Publication date: 7/1/2005
  • Sold by: Macmillan
  • Format: eBook
  • Edition description: First Edition
  • Edition number: 1
  • Pages: 192
  • Sales rank: 483,540
  • File size: 289 KB

Meet the Author


Jacqueline Whitmore is an international etiquette expert and the founder and director of the Protocol School of Palm Beach. Jacqueline has helped thousands of high-powered executives learn how to avoid the missteps and mistakes that may stifle their business relationships and tarnish their reputations. As the Cell Phone Etiquette Spokesperson for Sprint and the founder of National Cell Phone Courtesy Month in July, she makes radio and television appearances to educate consumers about the importance of cell phone courtesy. Jacqueline and her husband, Brian Gleason, live in Florida.

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Sort by: Showing all of 8 Customer Reviews
  • Posted March 20, 2010

    Worth the read!

    An excellent resource for business etiquette. Well-worth the read.

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  • Anonymous

    Posted July 27, 2007

    A reviewer

    A very valuable book for all professionals looking to improve their understanding of etiquette in the business environment. The book is concise, well-written, easy to read, and yet fairly comprehensive in covering key principles of business etiquette. I found the chapter on 'mingling' to be especially insightful and useful. The author is clearly very knowledgeable in the subject matter. I attended a presentation by the author on the subject, and she is as effective a presenter as she is an author.

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  • Anonymous

    Posted April 11, 2007

    Recommend for both Small Business Owners and C-Level Executives

    Whether you're a small business owner looking to grow your business with higher quality clients/customers or a C-Level executive looking to polish your business image, this book is perfect. No fluff, it's meat and potatoes information with real world solutions. Jacqueline covers everything from sending an email to formal dining etiquette. Fantastic book. I'm purchasing additional copies for friends/clients who've asked questions about business etiquette.

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    Posted May 31, 2010

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    Posted November 24, 2008

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    Posted May 21, 2010

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