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Business Communications at Work / Edition 2
     

Business Communications at Work / Edition 2

by Marilyn Satterwhite, Judith Olson-Sutton, Judith Olson-Sutton
 

ISBN-10: 0072930152

ISBN-13: 9780072930153

Pub. Date: 06/11/2003

Publisher: McGraw-Hill Companies, The

Business Communication at Work 2e by Satterwhite is a newly revised 18-chapter, four-color text that provides more writing activities, more examples, more technology, and more instructor support than any other text of its kind. Students learn to develop effective sentences and paragraphs to compose letters, memos, news releases, and reports.

Overview

Business Communication at Work 2e by Satterwhite is a newly revised 18-chapter, four-color text that provides more writing activities, more examples, more technology, and more instructor support than any other text of its kind. Students learn to develop effective sentences and paragraphs to compose letters, memos, news releases, and reports.

Product Details

ISBN-13:
9780072930153
Publisher:
McGraw-Hill Companies, The
Publication date:
06/11/2003
Edition description:
Older Edition
Pages:
560
Product dimensions:
8.50(w) x 10.80(h) x 0.80(d)

Table of Contents

Unit 1: The Process and Challenge of Business CommunicationChapter 1 Setting the Stage for Effective Communication Chapter 2 Choosing the Right Words Chapter 3 Developing Sentences and Paragraphs Unit 2: Basics for Communicating Effectively Chapter 4 Developing Listening Skills Chapter 5 Planning and Organizing Business Messages Chapter 6 Using Technology to Capture and Refine Ideas Chapter 7 Formatting Business Messages Unit 3: Writing Effective Messages Chapter 8 Messages That Promote Goodwill Chapter 9 Messages for Inquiries and Requests Chapter 10 Claim and Adjustment Messages Chapter 11 Persuasive Messages Chapter 12 Order, Credit, and Collection Messages Unit 4: Reports and Media Communications Chapter 13 Developing Memos and Memo Reports Chapter 14 Creating Press Releases and Newsletters Chapter 15 Constructing and Presenting Reports Chapter 16 Preparing Meeting Communication Unit 5: Employment Communications Chapter 17 Conducting the Job Search (and more...)

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