Business Ethics: A Case Study Approach [NOOK Book]

Overview

Despite all the words and regulations aimed at building ethical and responsible organizations, observed misbehavior has increased-think of the Siemens scandal and Bernie Madoff. Business Ethics: A Case Study Approach confronts the brutal fact about business ethics as it exists today-it's not working.

This stirring casebook powerfully draws a direct line between ethics and business performance-that is, the sounder your company's ethical foundation, the stronger it will perform in...

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Business Ethics: A Case Study Approach

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Overview

Despite all the words and regulations aimed at building ethical and responsible organizations, observed misbehavior has increased-think of the Siemens scandal and Bernie Madoff. Business Ethics: A Case Study Approach confronts the brutal fact about business ethics as it exists today-it's not working.

This stirring casebook powerfully draws a direct line between ethics and business performance-that is, the sounder your company's ethical foundation, the stronger it will perform in brand recognition, sales, customer satisfaction and loyalty, employee productivity and even in reduced regulatory burdens.

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Product Details

  • ISBN-13: 9780470500293
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 4/22/2009
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 208
  • Sales rank: 533,333
  • File size: 332 KB

Meet the Author

Stephen K. Henn is President of SmartPros Legal & Ethics, Ltd. He is an experienced consultant, executive, and attorney with over fifteen years as a pioneer and leader in legal and ethics training for lawyers and executives. He has been an instructor for several live and Web-based legal and ethics programs. Prior to SmartPros Legal & Ethics, Henn was president and CEO of Cognistar Interactive Corporation, a leader in Web-based continuing legal education and executive ethics and compliance training.

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Table of Contents

Preface ix

Acknowledgments xv

Chapter 1 Introduction 1

Themes 1

Case Study: A CFO's Dilemma 3

Chapter 2 Why Are Ethics Critical? 9

What Is the Objective? 9

The Research 10

Stakeholder Approach 14

All Animals Are Equal, but ... 16

A Two-Way Street 18

Uncle Sam 19

Toward a Workable Model 19

Chapter 3 Why "Business" Ethics Is Not Just about Corporations 23

Case Study: The Duke University Lacrosse Scandal 24

20/20 Hindsight 29

The Burden of Expectations 31

Case Study: The United Way 32

A Broad Impact 35

Chapter 4 A Historical Review 39

The Ancient World 40

Greek Citizens' Code 43

Military Codes 44

Cardinal Virtues and Vices 46

Business Ethics in Times Past 47

Timbuktu 48

Case Study: Saint Thomas Aquinas 49

Case Study: Arthur Andersen 50

The Nature of Man 51

Chapter 5 Why Do People Behave Badly? 57

Moral Development 57

Fraud Triangle 58

Propensity 60

Hierarchy of Needs 63

Case Study: Walt Pavlo 64

There but for the Grace of God 67

Broken Windows 69

Rending Moral Fabric 70

Chapter 6 Work Environment and Group Dynamics 73

Social Animals 73

Relative Ethics 75

Social Control Theory 77

Case Study: The Stanford Prison Experiment 78

Elements of Social Bonding 80

Case Study: The Milgram Experiment 83

Power, Authority, and Proximity 85

Positive Peer Pressure 86

Chapter 7 Leadership 89

Tone at the Top 89

Authenticity 91

Case Study: Vaclav Havel 93

Outside Perspectives 97

Case Study: The Smithsonian Institution 97

Leadership Bonding 101

Chapter 8 The Common Element-Trust 105

Prisoners' Dilemma 105

Trust 107

The Cost of Trust 108

Case Study: TheTylenol Poisonings 110

A Well of Goodwill 114

Case Study: Firestone-Ford Tire Recalls 116

Two Approaches 118

Chapter 9 Building an Army of Davids 123

Herding Cats 123

1 Samuel 17 124

Breaking the Chains 125

Basic Principles 126

Evangelize 128

Case Study: Jordan's Furniture 130

Back to Maslow 132

Moral Hazard 134

Causes and Culture 136

Chapter 10 The Positive Power of Peer Pressure 139

The Gentleman at Dinner 139

Belief 141

I Fly SWA 142

Attachment 144

Commitment 145

Involvement 147

In the Trenches 148

Why Are We Doing This? 149

The Whole Picture 150

Chapter 11 How to Develop Leadership 153

Fore! 153

Case Study: Whirlpool and Leadership Development 155

Investing in the Future 159

Emerging Leaders 161

A Bias 163

Chapter 12 The Logic of William of Ockham 165

Law of Parsimony 165

Is It the Means or the Ends? 166

The Whole View 167

All Organizations Are Businesses 168

Case Study: University versus Nation 169

All about Me 173

Case Study: Charles Ponzi and His Scheme 174

Enjoying the Kool-Aid 177

CEO and Trust 179

Feeding the Wolf 181

Index 183

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