Business Etiquette in the 21st Century: What to Do - And What Not to Do

Overview

The fast pace of today's business world involves constant new challenges - meeting new people, travel, conferences and entertaining, and the need to represent your company in a variety of situations. If you don't know what to do, you can quickly feel nervous and stressed, perform inappropriately and jeopardise your opportunities of business success. This handbook offers solutions that are designed to improve your confidence and your working life. It explores how to present yourself in the best light to your ...

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Overview

The fast pace of today's business world involves constant new challenges - meeting new people, travel, conferences and entertaining, and the need to represent your company in a variety of situations. If you don't know what to do, you can quickly feel nervous and stressed, perform inappropriately and jeopardise your opportunities of business success. This handbook offers solutions that are designed to improve your confidence and your working life. It explores how to present yourself in the best light to your colleagues and managers, as well as to clients and other people outside your business, and increase your prospects of promotion and personal success. Topics covered include: marketing yourself appropriately for your business environment; learning the correct codes of behaviour for your workplace; improving your communication skills in person, by phone, email and letter; boosting your social skills so that you will be able to build contacts and get the best from any social or business occasion; communicating effectively with your peers and managers and improving your career prospects; running and participating in meetings effectively; maximizing your image and making the best impression at all times; and understanding and respecting the differences in culture and etiquette around the world.

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Product Details

  • ISBN-13: 9780749923303
  • Publisher: Piatkus Books
  • Publication date: 10/28/2004
  • Pages: 265
  • Product dimensions: 5.50 (w) x 8.50 (h) x 0.80 (d)

Meet the Author

Lynne Brennan runs a successful company in Surrey providing training seminars in business etiquette. Her clients include Macdonalds. David Block is a business scriptwriter and copywriter, based in London. They have written one previous book.

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Table of Contents

Acknowledgements vi
Introduction 1
1 A Day in the Life of a Working Person 6
2 Silent and Spoken Communication 16
3 Communication within the Workplace 27
4 Dressing Appropriately 33
5 The Job Interview 43
6 Initial Steps in Business 59
7 Communicating from a Distance 71
8 Productive Meetings 89
9 Dealing with Challenging People 106
10 Handling Complaints 115
11 Five Hot Topics 123
12 Conferences, Exhibitions and Trade Fairs 139
13 Table Manners 146
14 Wine and Drinking 157
15 Social Taboos 164
16 Business Entertaining 171
17 Attending Prestigious Events 201
18 Addressing Dignitaries 215
19 Foreign Business Etiquette 223
Further Reading 262
Index 263
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