Business Etiquette: Achieving a Competitive Edge in Business

Overview

To get to the top of the business or professional world means gaining an extra edge over the competition. If you're polished and self-assured, people will be impressed and judge you favourably, and often it's their first judgement that sticks. Business Etiquette provides the strategies to achieve success by demonstrating what to do, when to do it, and most importantly, how to do it.
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Overview

To get to the top of the business or professional world means gaining an extra edge over the competition. If you're polished and self-assured, people will be impressed and judge you favourably, and often it's their first judgement that sticks. Business Etiquette provides the strategies to achieve success by demonstrating what to do, when to do it, and most importantly, how to do it.
Read More Show Less

Product Details

  • ISBN-13: 9781741101881
  • Publisher: New Holland Australia
  • Publication date: 4/1/2006
  • Series: No Series
  • Pages: 308
  • Product dimensions: 6.00 (w) x 9.10 (h) x 0.70 (d)

Meet the Author

Patsy Rowe is a woman of extraordinary talent who has achieved enormous success, much of which can be attributed to her positive attitude, wicked sense of humour and her impeccable manners. Patsy has written more than 10 books covering self help, women's issues, management, business and travel, but she is most widely known for her expertise in business and personal etiquette. She can be heard regularly giving etiquette advice on radio although nowadays she combines being a best selling author with coaching in business etiquette and conducting nationwide seminars that are as much fun as they are informative.
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Table of Contents

Introduction: In Search of the Competitive Edge ix
Part 1 The All-important First Impression 1
Chapter 1 How to Dress for Business 3
Chapter 2 How to Make an Effective Introduction 12
Chapter 3 Handshaking and Other Courtesies 20
Chapter 4 Walking into a Room Full of Strangers 25
Chapter 5 What Does Your Stationery Say About You? 31
Chapter 6 How to Impress, Follow up, Thank and Apologise 37
Chapter 7 Communication and Efficiency in the Office 41
Chapter 8 Personal Etiquette in the Office 56
Part 2 Eating Out and Entertaining for Business 71
Chapter 9 Sending and Receiving Invitations 72
Chapter 10 Dining with Clients or Colleagues 75
Chapter 11 At the Table 79
Chapter 12 Tips for Tackling Tricky Foods 89
Chapter 13 Wine and Drinks 96
Chapter 14 To Smoke or Not To Smoke: That is the Question, Isn't It? 108
Chapter 15 How to Become a Better Conversationalist 110
Chapter 16 No No's-Things it's Better Not to Talk About 118
Chapter 17 How to Successfully Entertain a Client 123
Chapter 18 Some Common Foreign Terms Found on Menus 132
Part 3 Impressing International Clients at Home and Away 143
Chapter 19 Travel Tips 144
Chapter 20 Etiquette for English Speaking Countries 152
Chapter 21 Chinese Etiquette 157
Chapter 22 Japanese Etiquette 172
Chapter 23 Indonesian Etiquette 185
Part 4 Self Promotion for the Perfect Position 199
Chapter 24 How to Look Your Best for an Interview 200
Chapter 25 How to Be at Your Best when Applying for a Position 205
Chapter 26 How to Shine at the Interview 222
Part 5 Writing for Business 233
Chapter 27 How to Write Impressive Business Letters 234
Chapter 28 How to Prepare Written Reports 253
Part 6 How to Speak for Business 262
Chapter 29 If you Have to Say a Few Words 263
Chapter 30 The Art of Speaking 274
Chapter 31 How to Make a Presentation 281
Chapter 32 Different Kinds of Toasts and How to Propose Them 283
Conclusion 287
Notes 288
Bibliography 289
Acknowledgements 292
Index 295
About Patsy Rowe 301
What do People Say about Me? 302
Want to Know More? 304
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