Business Etiquette Professionalism, Third Edition: Conduct Yourself With Confidence / Edition 3

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More About This Textbook

Overview

The rules in business are more flexible than ever before. That means it's actually harder to know what's appropriate at any time. Fortunately the keys to conducting yourself at internal or client meetings, at home or oversees, are still understanding, kindness and courtesy. Make sure you know how to represent yourself and your company in any situation.

Business Etiquette ... Professionalism includes timeless advice about practices and behavior plus new information relative to the growing trend of informality in the workplace. Through it all you'll learn how to:

Present yourself impeccably

Engage people courteously one-to-one and in meetings

Master telephone and email etiquette

Maintain manners during a meal

Respect cultural differences

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Product Details

  • ISBN-13: 9781426018527
  • Publisher: Axzo Press
  • Publication date: 12/16/2009
  • Edition description: New Edition
  • Edition number: 3
  • Pages: 95
  • Sales rank: 672,977
  • Product dimensions: 7.80 (w) x 9.80 (h) x 0.30 (d)

Table of Contents

About the Author 1

Preface 2

About the Crisp 50-Minute Series 4

A Note to Instructors 5

Part 1 Principles of Professional Behavior 7

Always Be Your Best 9

Meeting and Greeting 12

Sending Social Invitations to Business Associates 18

Part Summary 21

Part 2 Interview Etiquette 25

Interviewing 27

Before the Interview 28

In the Waiting Room 35

During the Interview 36

After the Interview 40

Job Fair Interviews 41

Part Summary 42

Part 3 Planning and Attending Business Meetings 43

Office Meetings 45

Meal Meetings 50

Part Summary 57

Part 4 Electronic Etiquette 59

Voicemail 61

Cell phones 64

Email 66

Part Summary 69

Part 5 Multicultural Etiquette 73

Defining the Challenge 75

Five Steps to Dealing with Diversity 78

Guidelines for Managing Diverse Relationships 84

Part Summary 86

Appendix 89

Appendix to Part 1 91

Appendix to Part 2 92

Appendix to Part 3 93

Appendix to Part 4 94

Appendix to Part 5 95

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