The Business of Listening: Become a More Effective Listener

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Most people listen at less than a quarter of their capacity. We're overwhelmed with information, pulled in different directions, and have usually not been taught the most essential listening skills. The truth is: the simple key to effective listening is wanting to be good at it. And anyone can do it.

The Business of Listening is full of tips and techniques that will give you ...

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Overview

Most people listen at less than a quarter of their capacity. We're overwhelmed with information, pulled in different directions, and have usually not been taught the most essential listening skills. The truth is: the simple key to effective listening is wanting to be good at it. And anyone can do it.

The Business of Listening is full of tips and techniques that will give you the know-how to become an effective listener. You'll learn how to:

Leverage the four steps to good listening

Become an active listener

Refine your unique listening style

Breakthrough barriers to communication

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Product Details

  • ISBN-13: 9781426018480
  • Publisher: Axzo Press
  • Publication date: 12/16/2009
  • Edition description: New Edition
  • Edition number: 4
  • Pages: 99
  • Product dimensions: 8.12 (w) x 10.09 (h) x 0.26 (d)

Table of Contents

About the Author 1

Preface 2

About the Crisp 50-Minute Series 4

A Note to Instructors 5

Part 1 Why Should You Listen? 7

What's in it for You? 9

What's in it for Your Organization? 11

50 Reasons to Become a Better Listener 14

The Value of Small Changes 15

Part Summary 16

Part 2 Four Key Elements of Good Listening 17

How to Be a Good Listener 19

Key Element 1 Hear the Message 22

Key Element 2 Interpret the Message 26

Key Element 3 Evaluate the Message 30

Key Element 4 Respond to the Message 32

Review Lab for Key Elements 1-4 34

Part Summary 36

Part 3 Your Listening Style37

You are Unique 39

The Promoting Style 40

The Supporting Style 42

The Directive Style 44

The Analytical Style 46

Part Summary 49

Part 4 What is Your Listening Attitude? 51

A Listening Attitude: Your Key to Success 53

Barriers to Communication 56

Bridges to Communication 59

How Well Do You Listen? 61

How to Stop Bad Listening Habits 63

How to Help Someone Listen to You 64

Part Summary 67

Part 5 Ten Tips for Tip-Top Listening 69

Listen Louder 71

Tip 1 Take Notes 72

Tip 2 Listen Now, Report Later 73

Tip 3 Want to Listen 74

Tip 4 Stop Daydreaming 76

Tip 5 Anticipate Excellence 77

Tip 6 Become a "Whole Body" Listener 78

Tip 7 Build Rapport by Pacing the Speaker 81

Tip 8 Control Emotional Hot-Buttons 84

Tip 9 Control Distractions 87

Tip 10 Listening is a Gift-Give Generously! 89

Part Summary 90

Appendix 91

Develop a Personal Action Plan 93

Appendix to Part 1 94

Appendix to Part 2 96

Appendix to Part 4 97

Additional Reading 99

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