- Shopping Bag ( 0 items )
The Business-Oriented CIO
A Guide to Market-Driven Management
IT is under pressure to change the way it functions within acorporation. Some senior business managers recognize IT as acritical business enabler, but for others, IT is too unreliable andtoo untrustworthy to play a critical business role. To betterposition IT to realize its full potential as an equal businesspartner, IT needs to be viewed by the business as safehands—providing IT services efficiently and effectively withtransparent processes and procedures.
The Business-Oriented CIO: A Guide to Market-Driven Managementequips CIOs with the same or similar tools used by for-profits tocreate real business value. It brings together the best of the bestin IT best practices, programs, techniques, and experiences of CIOsand senior IT managers. Using an approach called Market-DrivenManagement to adopt for-profit techniques for the cost center, thispractical book reveals the winning formula necessary to run an ITbusiness, including:
IT is essential to every company's survival, but if it is tofulfill its potential, CIOs need to question the way IT iscurrently perceived and managed. The Business-Oriented CIOsuccinctly addresses the leadership skills and practical guidanceCIOs need in order to be full and effective members of thebusiness-strategy team.
Part One: The Fundamentals.
Chapter 1. In Search of Overhead Heroes.
Chapter 2. It Governance.
Chapter 3. It Strategy and Planning.
Chapter 4. Portfolio Management.
Part Two: Learning from the Best.
Chapter 5. Customer Management.
Chapter 6. Market Intelligence.
Chapter 7. Service-Offering Management.
Chapter 8. Performance Management.
Part Three: Pushing the Envelope.
Chapter 9. Organizational Competencies.
Chapter 10. In Search of Customer Service.
Chapter 11. Local Heroes.