Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement / Edition 1

Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement / Edition 1

by H. James Harrington, K. Esseling, Van Nimwegen
     
 

ISBN-10: 0070267790

ISBN-13: 9780070267794

Pub. Date: 04/01/1997

Publisher: McGraw-Hill Professional Publishing

NEW! Improve Quality, Productivity, and Competitiveness the Business Process Improvement Way with This Hands-On Workbook In Business Process Improvement, a major best-seller in four languages, world-renowned quality authority H. James Harrington revealed his methods for vastly improving business performance. Businesses that implemented Dr. Harrington's…  See more details below

Overview

NEW! Improve Quality, Productivity, and Competitiveness the Business Process Improvement Way with This Hands-On Workbook In Business Process Improvement, a major best-seller in four languages, world-renowned quality authority H. James Harrington revealed his methods for vastly improving business performance. Businesses that implemented Dr. Harrington's methods--including Boeing, IBM, and Corning Glass--realized enormous improvements in productivity. Now in Business Process Improvement Workbook, Dr. Harrington and his coauthors give all businesses the tools to put his breakthrough approach to work for greater efficiency, strategies, charts, forms, lists, macros for Pc use, overviews, and diagrams you need--to start streamlining your business today. This Workbook shows you precisely how to: Understand and set process improvement goals; Eliminate bureaucracies, duplication, and obsolescence; Evaluate information management; Research cycle time; Analyze functions and tasks in administration; Measure accuracy, thoroughness, and reliability in data processing--rank cost/productivity relationships; Find opportunities for standardization; Evaluate technological enablers; Interview and collect data profitably; And far more. For all business leaders--whether your firm in large or small--this is the premier one-step-at-a-time guide to better business performance and greater customer satisfaction.

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Product Details

ISBN-13:
9780070267794
Publisher:
McGraw-Hill Professional Publishing
Publication date:
04/01/1997
Pages:
314
Product dimensions:
7.80(w) x 9.50(h) x 1.06(d)

Table of Contents

Introduction.

Documentation of Administrative Business Processes.

Analyzing Administrative Business Processes.

The Design of Administrative Business Processes.

Project Structures.

Managing the Admnistrative Business Organization.

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