Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers / Edition 1

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Praise for Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

"I have seen Ralph implement the strategies discussed in this book first hand with tremendous results. We turned our business around with a ROA improvement of -60% to +40% within 18 months."
—Bernard Winters, Vice President, Sales and MarketingMeadWestvaco Packaging Systems

"The link between process and strategy is critical in today's business world. The methods described in this book provide a roadmap for organizations to identify strategically significant processes and leverage their performance."
—J. Walker Rainey, Managing Director, Max Europe Holdings Limited

"Ralph's process and strategy work have been invaluable to our organization over the years. He's an ongoing part of our management training and development program, and the techniques described in this book have worked wonders for us."
—Linda Aldred, Vice President, Human Resources and Organizational Development, Texas Children's Hospital

"So many books present theory that sounds great but is difficult to put into practice. It's nice to finally have a text that so clearly illustrates the 'how to' of strategic process implementation. I would categorize this book as a fundamental tool for business leaders."
—Sean P. Shea, President, Vista Engineering Group, LLC

"Ralph has developed simple and powerful methods for translating strategic plans into actionable results."
—Clive Tobin, Chief Executive of a global insurance corporation

"If you are serious about executing strategy, then Ralph Smith's approach is for you. Business Process Management and the Balanced Scorecard offers proven 'how-to' methods that are sure to bring successful results."
—Kathe Rushford Carter, Managing Partner, CR-LLC

Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers is essential reading for creating a strategically aligned organization. Author Ralph Smith shows managers how to channel the specific knowledge, talents, and skills of the workforce throughout their organization toward achieving long-term strategic goals.

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Product Details

  • ISBN-13: 9780470047460
  • Publisher: Wiley
  • Publication date: 12/11/2006
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 240
  • Product dimensions: 6.40 (w) x 9.27 (h) x 0.87 (d)

Meet the Author

RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.

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Table of Contents


Chapter 1. A World of Change.

Chapter 2. How Process Can Drive Strategy.

Chapter 3. The Strategic Process.

Chapter 4. Strategy Maps.

Chapter 5. Balanced Scorecard and Strategic Initiatives.

Chapter 6. Conclusions.


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Customer Reviews

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Sort by: Showing 1 Customer Reviews
  • Posted March 29, 2010

    more from this reviewer

    How to use your processes as strategic weapons

    The emphasis on process performance as an element of organizational success is growing. Strategy consultant Ralph Smith explains the evolution of strategic processes as tactical weapons in business leaders' competitive arsenals. He provides a brief analysis of the current state of global competition and demonstrates how what he calls "process-based competition" evolved from Total Quality Management. However, his book is not just historical; it is practical. Smith explains how to create a "strategy map" and how to use it as a foundation for your balanced scorecard. He organizes the final chapters of his book around a six-step flowchart that will help you become an effective strategic-process competitor. The book is concise but dry. Like many authors with systems of their own, Smith advocates using facilitators and consultants - especially himself - to guide you through your strategic process. However, underneath his sales pitch lies a good deal of substance. getAbstract recommends this book to executives who are looking for practical implementation strategies.

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