Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers / Edition 1

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Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes to boost productivity and maximize resources. Failure to do so raises the possibility of being wiped out by the competition. Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes.

Using a "how to" approach with multiple real world examples, industry expert and author Ralph Smith helps readers identify and target the fundamental processes that drive and detract from the strategic performance of their companies.

Business Process Management and the Balanced Scorecard is designed for organizations that have either implemented or are considering the implementation of Balanced Scorecard or Six Sigma performance management systems and reveals:

  • How a corporation's processes can radically transform a business
  • How to integrate a company's processes into the business strategy
  • Useful insights for focusing on the link between processes and strategy
  • The tools necessary to make the Scorecard the cornerstone of your management processes

Packed with common sense ideas and implementation tips, this important book represents a breakthrough in the way operational performance and strategic progress are managed. Business Process Management and the Balanced Scorecard exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

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Product Details

  • ISBN-13: 9780470047460
  • Publisher: Wiley
  • Publication date: 12/11/2006
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 240
  • Product dimensions: 6.40 (w) x 9.27 (h) x 0.87 (d)

Meet the Author

RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.

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Table of Contents


Chapter 1. A World of Change.

Chapter 2. How Process Can Drive Strategy.

Chapter 3. The Strategic Process.

Chapter 4. Strategy Maps.

Chapter 5. Balanced Scorecard and Strategic Initiatives.

Chapter 6. Conclusions.


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  • Posted March 29, 2010

    more from this reviewer

    How to use your processes as strategic weapons

    The emphasis on process performance as an element of organizational success is growing. Strategy consultant Ralph Smith explains the evolution of strategic processes as tactical weapons in business leaders' competitive arsenals. He provides a brief analysis of the current state of global competition and demonstrates how what he calls "process-based competition" evolved from Total Quality Management. However, his book is not just historical; it is practical. Smith explains how to create a "strategy map" and how to use it as a foundation for your balanced scorecard. He organizes the final chapters of his book around a six-step flowchart that will help you become an effective strategic-process competitor. The book is concise but dry. Like many authors with systems of their own, Smith advocates using facilitators and consultants - especially himself - to guide you through your strategic process. However, underneath his sales pitch lies a good deal of substance. getAbstract recommends this book to executives who are looking for practical implementation strategies.

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