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Business Process Modeling, Simulation, and Design / Edition 1
     

Business Process Modeling, Simulation, and Design / Edition 1

by Manuel Laguna, Johan Marklund
 

ISBN-10: 013091519X

ISBN-13: 9780130915191

Pub. Date: 02/16/2004

Publisher: Pearson

A focus on business processes, as well as manufacturing processes and general OM problems, plus an emphasis on simulation modeling using a state of the art commercial simulation software make this a unique, standout volume in the area of operations management. The volume blends traditional qualitative issues, operations management and discrete event simulation by

Overview

A focus on business processes, as well as manufacturing processes and general OM problems, plus an emphasis on simulation modeling using a state of the art commercial simulation software make this a unique, standout volume in the area of operations management. The volume blends traditional qualitative issues, operations management and discrete event simulation by taking an analytical modeling perspective on process design and emphasizing the power of simulation modeling as a vehicle for analyzing and designing business processes. The authors provide an introduction to business process design, process management and process oriented improvement programs, a simulation based methodology for designing business processes, basic tools for process design, managing process flows, introduction to queuing and simulation, introduction to Extend, modeling and simulating business processes, input and output data analysis, optimizing business process performance and process benchmarking with data envelopment analysis. For business professionals.

Product Details

ISBN-13:
9780130915191
Publisher:
Pearson
Publication date:
02/16/2004
Edition description:
Older Edition
Pages:
448
Product dimensions:
7.99(w) x 10.00(h) x (d)

Table of Contents

1. Introduction to Business Process Design.

2. Process Management and Process Oriented Improvement Programs.

3. A Simulation Based Methodology for Designing Business Processes.

4. Basic Tools for Process Design.

5. Managing Process Flows.

6. Introduction to Queuing and Simulation.

7. Introduction to Extend.

8. Modeling and Simulating Business Processes.

9. Input and Output Data Analysis.

10. Optimizing Business Process Performance.

11. Process Benchmarking with Data Envelopment Analysis.

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