Business Process Orientation: Gaining the E-Business Competitive Advantage

Overview

Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition.

The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using...

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Overview

Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition.

The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies, the authors demonstrate that adopting a business process orientation (BPO) has a positive impact on the organizational culture and business performance. The resulting process oriented e-corporation is now positioned as a necessity not only to thrive but also to survive.

The old ways of conducting business are out: pushing costs and compromising quality in order to achieve the lowest possible price. The emerging paradigm focuses on the core processes. The hallmarks of a great business still include high customer relevance, internally consistent decisions about scope and value chain activities performed, value capture mechanisms, a source of differentiation and strategic control, a sound operational system, and carefully designed processes. Business Process Orientation: Gaining the E-Business Competitive Advantage shows you how to balance your functional and horizontal orientation to create and maintain a healthy organization.

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Product Details

  • ISBN-13: 9781574442946
  • Publisher: CRC Press
  • Publication date: 1/28/2001
  • Pages: 208
  • Product dimensions: 6.40 (w) x 9.50 (h) x 0.66 (d)

Table of Contents

The History of Business Process Orientation
Defining and Measuring BPO
BPO and Organizational Performance
Benchmarking Using the BPO Maturity Model
Introducing BPO to Service Operations
BPO and Supply Chain Management
Implementing and Evaluating BPO Effectiveness

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