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PART I: The Road to Success Is Always Under Construction.
Chapter 1: Surviving in an Ever-Changing World.
Chapter 2: Telephone Talk.
Chapter 3: Learning to Love Your Office Equipment.
PART II: High Octane on the Information Superhighway.
Chapter 4: It's a Bird! It's a Plane! It's E-M@il!Chapter 5: Doing Business on the Net.
Chapter 6: Be It Ever So Humble, You're Working at Home.
Chapter 7: Oh, My Aching Back.
PART III: Streamlining the Paper Trail.
Chapter 8: Anatomy of a Letter.
Chapter 9: The Great "Write" of Passage.
Chapter 10: Purely Postal.
Chapter 11: Cleaning Up the Infobog.
PART IV: Minding Your Business Manners.
Chapter 12: Getting to Know You.
Chapter 13: Wining and Dining.
Chapter 14: It's Better to Give.
Chapter 15: When Worlds Collide: Men and Women in the Workplace.
PART V: Be a Fearless Road Warrior.
Chapter 16: Air Travel: Up, Up, and Oy Vey!Chapter 17: Please Come Inn.
Chapter 18: Getting Your Papers in Order.
Chapter 19: When in Rome.