CALL 911!: True Stories from my Life in Emergency Dispatch

Overview

Call 911! True Stories from My Life in Emergency Dispatch is a record of the nail-biting, true tales from a Michigan county emergency call center and a story of personal and professional growth of its author, Kelly Rasmussen. Through it all, you will learn the pressures and perks, the highs and lows, the gratifying successes and the heartbreaking failures that the average emergency dispatch operator must face every day as part of a very demanding job.In Call 911 Rasmussen assembles a collection of events from her...
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Overview

Call 911! True Stories from My Life in Emergency Dispatch is a record of the nail-biting, true tales from a Michigan county emergency call center and a story of personal and professional growth of its author, Kelly Rasmussen. Through it all, you will learn the pressures and perks, the highs and lows, the gratifying successes and the heartbreaking failures that the average emergency dispatch operator must face every day as part of a very demanding job.In Call 911 Rasmussen assembles a collection of events from her career in emergency dispatch. When woven together these outline the story of one remarkable woman's personal journey on the road of leadership. On this journey she learns that leadership is more than just demand and direction; good, effective leadership also involves healthy doses of cooperation and compassion. As an integral part of the machinery that protects us all, she shares valuable lessons in communicating, listening and understanding the mechanics of people.
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Product Details

  • ISBN-13: 9781590792162
  • Publisher: Select Books, Incorporated
  • Publication date: 4/3/2012
  • Pages: 144
  • Sales rank: 833,421
  • Product dimensions: 5.50 (w) x 8.30 (h) x 0.40 (d)

Meet the Author

Kelly R. Rasmussen began her career as a 911 dispatcher in 1986 and rose through the ranks to achieve her goal of becoming a 911 center director. Kelly's passion, knowledge and experience in all roles in the 911 center aided her in co-founding Success Communications, Inc., the premier public safety training company in North America.
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Table of Contents

Preface ix

Acknowledgments xi

Introduction xv

Part I 1

Courage 3

Patience 9

Compassion 15

Strength 27

Faith 37

Part II 47

Fear 49

Companionship 59

Empathy 79

Love 89

Part III 97

Resolve 99

Trust 113

Endurance 117

Communion 121

Hope 137

About the Author 143

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