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Care Staff Management: A Practitioner's Guide

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Designed as a source of practical ideas as well as an aid for hard-pressed managers in human services that seek to support and help people with long-term disabilities. Features the STAR model which is used to organize and analyze numerous influences on performance and satisfaction at work. Explains the importance of clear goals to motivate staff along with diverse types and levels of goals. Discusses the learning process, handling conflict within a team, factors which determine effectiveness of training inputs, ...
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1994 Large Paperback Very good plus Ex College library with book plate and stamps. In clear protective cover. *****PLEASE NOTE: This item is shipping from an authorized seller ... in Europe. In the event that a return is necessary, you will be able to return your item within the US. To learn more about our European sellers and policies see the BookQuest FAQ section***** Read more Show Less

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Overview

Designed as a source of practical ideas as well as an aid for hard-pressed managers in human services that seek to support and help people with long-term disabilities. Features the STAR model which is used to organize and analyze numerous influences on performance and satisfaction at work. Explains the importance of clear goals to motivate staff along with diverse types and levels of goals. Discusses the learning process, handling conflict within a team, factors which determine effectiveness of training inputs, the role of material rewards in strengthening appropriate work behavior, the signs of stress and burn out and much more.
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Editorial Reviews

Booknews
A practical guide for managers of services for people with long- term disabilities designed to help managers motivate their staff and get the best quality performance from them. The book provides a general framework for understanding the influences that affect the way staff function and clearly addresses approaches for managers using examples. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780471943952
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 5/31/1994
  • Edition number: 1
  • Pages: 254
  • Product dimensions: 6.59 (w) x 9.47 (h) x 0.73 (d)

Table of Contents

To the reader
Acknowledgements
Sect. I Introduction 1
Ch. 1 Key features of work in caring services 3
Ch. 2 Understanding people at work - the STAR model 7
Sect. II Creating and Sustaining Motivation 25
Ch. 3 What are we here for? 27
Ch. 4 What's it got to do with me? 42
Ch. 5 What am I here for? 60
Ch. 6 It's a place to learn 71
Ch. 7 Good people to work with? 83
Ch. 8 The right frame of mind 100
Sect. III Creating and Sustaining Performance 107
Ch. 9 It would help if I knew 109
Ch. 10 Remember ... remember 119
Ch. 11 It's nice to know that I've achieved something 130
Ch. 12 It's nice to be appreciated 146
Ch. 13 ... And it may help if you put your money (or something nice) where your mouth is 158
Ch. 14 No-one can get it right all of the time 172
Sect. IV (Di)Stress at Work 183
Ch. 15 Understanding stress at work 185
Ch. 16 Managing stress at work 198
Sect. V Final Thoughts 215
Ch. 17 What about me? 217
Concluding remarks 223
Appendix 1 225
Appendix 2 229
Text references and further reading 231
Index 233
Reader's notepad 237
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