Case Scenarios In Hospitality Supervision / Edition 1

Case Scenarios In Hospitality Supervision / Edition 1

by Peter Szende
     
 

ISBN-10: 1428321403

ISBN-13: 9781428321403

Pub. Date: 06/15/2009

Publisher: Cengage Learning


Hospitality Management provides case-vignettes that present lifelike scenarios requiring managerial decisions, or actions. The vignettes are organized into eleven sections that reflect challenges hospitality managers are facing while developing people skills. This product can complement any hospitality management curriculum and will reinforce the concepts that

Overview


Hospitality Management provides case-vignettes that present lifelike scenarios requiring managerial decisions, or actions. The vignettes are organized into eleven sections that reflect challenges hospitality managers are facing while developing people skills. This product can complement any hospitality management curriculum and will reinforce the concepts that students read in their textbooks, and are taught in class.

Product Details

ISBN-13:
9781428321403
Publisher:
Cengage Learning
Publication date:
06/15/2009
Series:
Hospitality Management Series
Edition description:
New Edition
Pages:
202
Product dimensions:
7.30(w) x 9.10(h) x 0.70(d)

Table of Contents


Preface. Introduction. Matrix of Cases and Subjects. The Royal Hotel. Dealing With Employee Problems And Problem Employees - A General Guideline. Part 1. Meeting Human Resources Requirements. Part 2. Building Your Leadership Credibility. Part 3. Building and Managing Performance. Part 4. Encouraging Others. Part 5. Dealing with Problem Behaviors. Part 6. Taking Corrective Actions. Part 7. When Employees Are Challenging Your Leadership. Part 8. Relationship With Your Boss. Part 9. Managing a Diverse Workforce.

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