Cases in Health Services Management / Edition 5

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Health services management students need more preparation than ever to solve the problems they will confront in the increasingly complex health services environment. Cases in Health Services Management, Fifth Edition, presents 28 challenging cases (10 new to this edition) that address pivotal issues students will encounter as administrators and managers: quality improvement, strategic planning, ethical dilemmas, organizational dynamics, cost-benefit analyses, resource utilization, and more.

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Editorial Reviews

Provides 30 detailed cases which address critical issues encountered by health services managers, including strategic management and marketing; organizational dynamics and staff relationships; CQI and TQM; sexual harassment; and union organization. Lacks a bibliography and index. Annotation c. Book News, Inc., Portland, OR (
Doody's Review Service
Reviewer: Fang Sun, PhD (California State University Dominguez Hills)
Description: This book provides students with 28 cases covering a broad range of topics in health services management.
Purpose: The purpose is to assist in the task of case-method teaching by providing a comprehensive set of healthcare management cases. Case method has played an important role in the study of healthcare management and making cases available to students will certainly improve the teaching and learning effectiveness. The book fully meets its worthy objective.
Audience: The editors and contributors possess tremendous experience in healthcare management practice and education and are credible authorities in this field. The audience includes students in educational programs in healthcare management and current healthcare managers.
Features: The cases are grouped intro four parts: strategic management; administration, medical staff, and governing body; resource utilization and control; and human resource management and organization dynamics. They cover a broad range of issues, from quality improvement to strategic planning, ethical dilemmas, cost-benefit analyses, resource utilization, and more. I found the instructor's manual very helpful in getting the most out of the book and improving case-method teaching in class.
Assessment: This is a great book to use for case-method teaching in healthcare management education.

4 Stars! from Doody
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Product Details

  • ISBN-13: 9781932529593
  • Publisher: Health Professions Press
  • Publication date: 4/1/2010
  • Edition description: New Edition
  • Edition number: 5
  • Pages: 464
  • Sales rank: 279,516
  • Product dimensions: 6.00 (w) x 8.90 (h) x 1.20 (d)

Table of Contents

About the Editors
1 Medical Center of Southern Indiana: Community Commitment and Organization Revival 3
2 The Case of the Unhealthy Hospital 31
3 Mueller-O'Keefe Memorial Home and Retirement Village: Strategic Planning in a Continuing Care Retirement Community 37
4 Electronic Child Health Network (eCHN) 55
5 Caregivers 69
6 Merck's Crixivan 79
7 District Hospital: A Lesson in Governance 95
8 The Day After 109
9 Hartland Memorial Hospital: An In-Basket Exercise 119
10 The Bad Image Radiology Department 137
11 Westmount Nursing Homes, Incorporated: Implementing a Continuous Quality Improvement Initiative 151
12 Dr. Johnson, Network Medical Director 163
13 Sibley Memorial Hospital 179
14 Ethics Incidents 193
15 Endoscopes at Victoria Hospital 207
16 Regional Health System: The Satellite Health Park Strategy 213
17 The ER that Became the Emergency: Managing the Double Bind 229
18 Attica Memorial Hospital: The Ingelson Burn Center 239
19 Brunswick Community Hospital Cash Flow Crisis 257
20 Cardinal Health Care Systems: Some Behavioral Issues in Corporate Cost Allocation 271
21 West Florida Regional Medical Center (A) 277
22 A New "Brand" for Senior Health Plus 301
23 Autumn Park 311
24 Hammond General Hospital: The New Contract Food Service 321
25 Appalachian Home Health Service 329
26 Mercy Hospital 335
27 Watergate Nursing Home 349
28 Suburban Health Center 357
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