Cases in Operations Management: Building Customer Value Through World-Class Operations / Edition 1

Cases in Operations Management: Building Customer Value Through World-Class Operations / Edition 1

by Robert D. Klassen, Larry J. Menor
     
 

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ISBN-10: 1412913713

ISBN-13: 9781412913713

Pub. Date: 07/28/2005

Publisher: SAGE Publications

Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges

Overview

Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management.

Product Details

ISBN-13:
9781412913713
Publisher:
SAGE Publications
Publication date:
07/28/2005
Series:
Ivey Casebook Series
Edition description:
New Edition
Pages:
440
Product dimensions:
7.37(w) x 9.12(h) x (d)

Table of Contents

Introduction to the Ivey Casebook Series - Paul W. Beamish
Preface
1. Developing Word-Class Operations
Industrie Pininfarina: The New Customer Decision
Fell-Fab Products (A)
Unicon Concrete Products (H.K.) Ltd.
2. Process Design
Earth Buddy®
Greaves Brewery
Quinte MRI
ING Direct Canada
Celestica Inc. - Memory Business Unit
Thera-Aid Medical Devices
Introduction to Process Simulation
Red Cross Mobile Blood Clinics - Improving Donor Service
Introduction to Inventory Control and Independent Demand
Mc Leod Motors Ltd.
Iron Ore Company of Ontario
VBF Tubing (Abridged)
3. Planning and Control
Greaves Brewery: Bottle Replenishment
Yield Management at American Airlines
Mac Pherson Refrigeration Limited
Lamson Corporation (R)
Martin Trailers Limited
Illustrious Corporation
4. Project Management
Note on Project Management Fundamentals
Gadget Toy Company
H.M.S. Pinafore
CPSim: The Critical Path Simulator (Windows Version)
Waterloo Regional Police Services: The CIMS Project
5. Quality
Long Xi Machinery Works - Quality Improvement (A)
Blue Mountain Resorts: The Service Quality Journey
Noram Foods
Hillcrest Auto
Mutual Life of Canada - The Group Client Service Guarantee (A)
6. Supply Chain Management
International Decorative Glass
Spin Master Toys (A): Finding a Manufacturer for E-Chargers
Dabbawallahs of Mumbai (A)
Daikin Industries
Grocery Gateway: Customer Delivery Operations
Ladner Building Products
Canadian Pharmaceutical Distribution Network
7. Operations Strategy
Butler Metal Products: Focusing the Factory
Mitel Semiconductor
Electrosteel Castings Limited
Blinds To Go: Invading the Sunshine State
ASIMCO International Casting Company (A)
The Atlanta Symphony Orchestra
Navistar: Environmental Management (A)
Indian Oil Corporation Limited. - The Mathura Refinery
About the Editors

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