Cases in Operations Management

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Product Details

  • ISBN-13: 9780273624967
  • Publisher: Trans-Atlantic Publications, Incorporated
  • Publication date: 4/28/1997
  • Edition number: 2
  • Pages: 544

Table of Contents

Contributors
Preface
Acknowledgements
Introduction to operations management case analysis 1
Pt. 1 Operations Management 13
Case 1 Birmingham International Airport 25
Case 2 Hogsmeadow Garden Centre 28
Case 3 A day in the life of Frederic Gode, Operations Manager, BonPain 33
Case 4 Wace Burgess 40
Case 5 Concept Design Services 46
Pt. 2 Operations Strategy 55
Case 6 New supply chain strategies at old, M&S 64
Case 7 The Norrkoping Plant (A) 69
Case 8 The Norrkoping Plant (B) 77
Case 9 Jossey Menswear - the supply chain project 82
Case 10 Indian Metals Corporation 91
Pt. 3 Design 99
Case 11 Cadbury World: Ten years of improvements 110
Case 12 The development of the Hovis Crusty White Loaf 140
Case 13 Campaign planning for 'Red Nose Day' 154
Case 14 Cartes sans Frontieres 165
Case 15 The Reltex Project 172
Case 16 Benetton Group: The evolution of a network to face global competition 179
Case 17 Boys and Boden (A) 192
Case 18 Boys and Boden (B) 195
Case 19 Cadbury Ltd: A routine investment decision? 203
Case 20 RAC Motoring Services 211
Case 21 Denby Constabulary 219
Pt. 4 Planning and Control 225
Case 22 AEB Mortgage Services 239
Case 23 I'll Phone You Back! 241
Case 24 Holly Farm 244
Case 25 Ice House Toys 249
Case 26 Fresh Salads Ltd: The Iceberg lettuce harvest 255
Case 27 Mandexor Memory 259
Case 28 Peas 269
Case 29 Thompson Telescopes Ltd 281
Case 30 WFA (Water for Africa) 290
Case 31 Aylesbury Pressings 292
Case 32 The Royal Navy: JIT based ship spares provisioning 300
Pt. 5 Supply Networking 309
Case 33 The Smart Car and smart logistics 316
Case 34 Chicken Run - the poultry supply chain 327
Case 35 Marsden Community Stores 336
Case 36 Supply chain relationships: Wheatco Ltd and Chemco Ltd (A) 353
Case 37 Supply chain relationships: Wheatco Ltd and Chemco Ltd (B) 360
Case 38 Supply chain redesign at Finnforest Corp 363
Case 39 E-commerce in the NHS 369
Case 40 NHS Supplies - supply for the National Health Service 376
Pt. 6 Quality Planning and Control 391
Case 41 Smithy's Brewery 398
Case 42 Executive Holloware 405
Case 43 Valley District Council Cleansing Services 409
Case 44 Sun Products Company 414
Case 45 FastFlowers.com 418
Pt. 7 Improvement 421
Case 46 Newtown Customer Service Centre 430
Case 47 Prye, Byll and Runne 432
Case 48 Bristol & West Building Society 440
Case 49 London Zoo 442
Case 50 Bulmers Cider 459
Case 51 TPM at Filmco UK 467
Case 52 Eurocamp Travel 475
Case 53 E-Cab 486
Index 505
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