Cases, Incidents and Experiential Exercises in Human Resource Management / Edition 3

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Management has been defined as the process of getting results with and through the efforts of people. Regardless of the working environment or the technical specialties involved, most supervisors and managers spend a major part of their time working with others and getting results through the efforts of others. This book focuses on problems, issues, policies, and prac-tices as related to managing people in working organizations. Its objective is to help the potential or practicing manager develop the awareness, knowledge, and skills needed to solve human problems and to make appropriate decisions. This book has two primary areas of usefulness. First, it is a convenient and relatively inexpensive set of cases, incidents, and experiential exercises to supplement the concepts and theory found in most human resource and organizational man-agement textbooks. At the college level, the book most likely can be utilized as a companion or basic text in courses that emphasize human resource management and organizational problem-solving. Second, the book can be used in management development seminars, and supervisory training programs sponsored by universities and business firms.

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Product Details

  • ISBN-13: 9780873938778
  • Publisher: Cengage Learning
  • Publication date: 8/11/1999
  • Edition description: New Edition
  • Edition number: 3
  • Pages: 312
  • Product dimensions: 8.90 (w) x 6.90 (h) x 0.70 (d)

Meet the Author

Dr. Raymond L. Hilgert was Professor of Management and Industrial Relations at the Olin School of Business of Washington University. He graduated from Westminster College, Fulton, Missouri, with a Bachelor of Arts degree, and received his Master's and Doctor's degrees from Washington University. His business experience included management positions at Southwestern Bell Telephone Company and a market research position with an advertising firm. Dr. Hilgert taught at Washington University for more 35 years, where he served as an Assistant Dean and Director of Management Development Programs. He published approximately 90 articles in management, business, and academic journals and co-authored five books on human resources management, supervision, and collective bargaining. Dr. Hilgert was a member of the Academy of Management, the Industrial Relations Research Association, the Society for Human Resource Management, the American Compensation Association, and the American Management Association. He participated in or directed numerous management, supervisory, and business ethics programs and seminars. As an arbitrator certified by the Federal Mediation and Conciliation Service, Dr. Hilgert decided more than 550 grievance-arbitration cases. He held the Senior Professional in Human Resources (SPHR) accreditation from the Personnel Accreditation Institute and received numerous teaching awards from students at Washington University.

Dr. Edwin C. Leonard, Jr., is Professor of Business Administration at Indiana University Purdue University Fort Wayne. He received his Bachelor's, Master's, and Doctor's degrees from Purdue University. Since joining the faculty some 35 years ago, he has held a variety of faculty and administrative positions, including serving as chair of the Management and Marketing Department in the School of Business and Management Sciences. Dr. Leonard has designed and conducted workshops and seminars for thousands of supervisors and managers. These programs often are customized to meet specific organizational needs. Dr. Leonard currently serves as academic advisor and coordinator of Do-it-Best Corp's Retail Management Training Course; this comprehensive program is for management personnel of one of the nation's largest hardware and building materials retailers. Dr. Leonard additionally is associated with a major full-service training and consulting firm. Dr. Leonard's primary research interests are in the areas of employee involvement, teaming, organizational climate and leadership, human resource management interventions, and case development. He has published in a variety of academic and professional journals, instructional supplement manuals, and proceedings. His professional memberships include the American Evaluation Association, the Midwest Society for Human Resources/Industrial Relations, the Society for Case Research (SCR), and the Organizational Behavior Teaching Society. Dr. Leonard was the recipient of the National University Continuing Education Association's Service Award for Continuing Education for the Professions, and he received the Award of Teaching Excellence from the Indiana University School of Continuing Studies. Dr. Leonard has received several 'best paper' and 'distinguished case' awards from various organizations.

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Table of Contents

The organization of the book and the number of cases, incidents, and experiential exercises within each part section are as follows: Part One: Managing Human Resources in Organizations (11). Part Two: People at Work (12). Part Three: Managing Employment and Performance (14). Part Four: Issues in Managing Diversity (15). Part Five: Compensation Management (10). Part Six: Employee Representation and Labor Relations (11). Part Seven: Industry-Specific Incidents and Cases — Health Care: Lakeview Regional Hospital (9). Retailing: Qwik Home Center and Lumber Company (8). Manufacturing: Magna Electronics Company (7). Government: City of Metropolis (7).

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