Casinos: Organization and Culture / Edition 1

Casinos: Organization and Culture / Edition 1

by Chris Roberts Ph.D., Kathryn Hashimoto Ph.D.
     
 

ISBN-10: 0131748122

ISBN-13: 9780131748125

Pub. Date: 04/17/2009

Publisher: Prentice Hall

Casinos: Organization and Culture is a fascinating look at the world inside the casino building. The first section of the book describes the organizational structure of casino facilities with information on different casino departments and their functions and the culture within the casino hotel. The first section also includes an in depth look at food and…  See more details below

Overview

Casinos: Organization and Culture is a fascinating look at the world inside the casino building. The first section of the book describes the organizational structure of casino facilities with information on different casino departments and their functions and the culture within the casino hotel. The first section also includes an in depth look at food and beverage services within the casino industry as well as meetings, conventions, and entertainment. The second part of the book delves into the close relationship between the casino employees and the customers which has led to the creation of a culture within casinos that is highly distinctive. The lifestyle impact of the gamblers and the employees are thoroughly covered. For example some customers are very superstitious about which dealer's table they will sit, or which slot machine they will play, or even what clothing is worn. These feelings are real to the players and influence their actions, adding another layer to casino culture. Human resource issues in casino operations, responsible gaming and addictive behaviors, the casino as a community neighbor are also important aspects of casino culture that are detailed in this book.

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Product Details

ISBN-13:
9780131748125
Publisher:
Prentice Hall
Publication date:
04/17/2009
Series:
Casino Essential Series
Edition description:
New Edition
Pages:
160
Sales rank:
1,231,431
Product dimensions:
7.20(w) x 9.00(h) x 0.30(d)

Table of Contents

Table of Contents

Chapter 1 An Introduction to Casino Organization and Culture

Chapter 2 Organization Structure of the Facility

Chapter 3 Casino Departments and Functions

Chapter 4 The Casino Hotel

Chapter 5 Food & Beverage

Chapter 6 Meeting, Conventions and Entertainment

Chapter 7 Casino Culture

Chapter 8 Lifestyle Impact

Chapter 9 Human Resource Issues in Casino Operations

Chapter 10 Responsible Gaming and Addictive Behaviors

Chapter 11 The Casino as a Community Neighbor

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