The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service

Overview

Imagine a world where red carpets were rolled out for you wherever you went and you were always greeted by name and with a smile. Imagine being admired and complimented by strangers on a daily basis. Imagine if those who did business with you always bent over backwards to cater to your personal desires and needs. If that sounds like a fantasyland, it is. And it's called Hollywood.

Every day, Hollywood's biggest superstars live out that fantasy, receiving red-carpet treatment ...

See more details below
Hardcover
$22.58
BN.com price
(Save 24%)$30.00 List Price

Pick Up In Store

Reserve and pick up in 60 minutes at your local store

Other sellers (Hardcover)
  • All (15) from $1.99   
  • New (8) from $20.55   
  • Used (7) from $1.99   
The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service

Available on NOOK devices and apps  
  • NOOK Devices
  • NOOK HD/HD+ Tablet
  • NOOK
  • NOOK Color
  • NOOK Tablet
  • Tablet/Phone
  • NOOK for Windows 8 Tablet
  • NOOK for iOS
  • NOOK for Android
  • NOOK Kids for iPad
  • PC/Mac
  • NOOK for Windows 8
  • NOOK for PC
  • NOOK for Mac
  • NOOK Study
  • NOOK for Web

Want a NOOK? Explore Now

NOOK Book (eBook)
$16.99
BN.com price
(Save 43%)$30.00 List Price

Overview

Imagine a world where red carpets were rolled out for you wherever you went and you were always greeted by name and with a smile. Imagine being admired and complimented by strangers on a daily basis. Imagine if those who did business with you always bent over backwards to cater to your personal desires and needs. If that sounds like a fantasyland, it is. And it's called Hollywood.

Every day, Hollywood's biggest superstars live out that fantasy, receiving red-carpet treatment virtually everywhere they go. But they aren't the only ones. More and more, companies are realizing that when they treat their customers like VIPs, those customers keep coming back and help spread the word.

For business owners, entrepreneurs, or anyone who works in a service industry, The Celebrity Experience shows how to turn customers into lifelong, adoring clients by delivering consistent red-carpet customer service. Based on hundreds of interviews with professionals who exclusively serve celebrity clients, author Donna Cutting shows you how to make every customer feel like a superstar.

Combining the best practices of the Hollywood celebrity scene with those of the business world, The Celebrity Experience presents simple, effective ways to:

  • Make red-carpet first impressions on new customers
  • Give them what they want and earn customers for life
  • Generate buzz and positive word-of-mouth by delivering what you promise
  • Improve your customer service performance by putting employees first
  • Develop the creativity and flexibility to deliver on every customer request
  • Succeed by putting your customers' interests ahead of your own

In addition to celebrity ideas you can implement in your business immediately, The Celebrity Experience also includes stories from celebrities themselves and real-world examplesof successful companies that go above and beyond to deliver impeccable service for their customers. Today, it's often customer service that separates good companies from great ones. The Celebrity Experience shows you how to put your business on the customer service A-list.

Read More Show Less

Product Details

  • ISBN-13: 9780470174012
  • Publisher: Wiley
  • Publication date: 1/9/2008
  • Edition number: 1
  • Pages: 256
  • Sales rank: 590,762
  • Product dimensions: 6.10 (w) x 9.10 (h) x 1.00 (d)

Table of Contents

Preface     xi
Applause!     xxi
The Chicago Pizza Principle     1
Red Carpet Arrivals     23
Give 'Em Their Chicken Soup     43
The Star of Your Show     61
Star Power     83
Are You Anybody?     107
The Celebrity Next Door     119
Branding Ovations     143
The Booger Principle     163
Be an A-List Customer     183
That's a Wrap     197
Resources     209
Bibliography     213
About the Author     215
Index     217
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing all of 2 Customer Reviews
  • Anonymous

    Posted May 14, 2008

    I blushed

    I have been in the 'work a day' world in a supervisory capacity for more decades than I would like to admit, blithely thinking that 'we always provide great customer service', that is until I read the Celebrity Experience. Donna Cutting has brilliantly shown things that I have totally missed and she has done it in such a way that I have implemented several ideas readily. This book allows the reader to take their current company and without having a huge committee to come up with a strategy, begin implementing right away. I was also blown away with her recognition that our elders should be treated as celebrities. Here, Here. Thank you Donna.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted January 19, 2008

    A reviewer

    Just got this incredible book yesterday and being a small business owner, I have spent this Atlanta snow day to curl up with book and highlighter in hand. I knew it would be a great book but the amount of ideas and the way that Donna immediately gets you thinking of ideas to improve business and the customer experience is AMAZING. I actually had to stop on page 37 and email clients immediately to begin giving them a Red Carpet experience. It excites me to do what I do differently so that everyone is energized to go back and make a difference with their customers (eldercare residents.) The ripple effect of this book will be incredible. I will recommend this to many and purchase many more as gifts. Thank you for writing it. Jan Nelson, M.Ed., Owner, Courageous Aging.

    Was this review helpful? Yes  No   Report this review
Sort by: Showing all of 2 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)