Certified Manager of Quality/Organizational Excellence Handbook

Be the first to write a review

Overview

The title of the ASQ certification changed to Certified Manager of Quality/Organizational Excellence to reflect the fact that the role of the quality function is continually evolving. Many of the responsibilities for the management of quality are being deployed throughout the organization into other functions. This now requires a much more comprehensive understanding of an organization as a system within the larger system of society. The range of tools and technologies that quality professionals are required to ...
See more details below
Hardcover
$84.76
BN.com price
(Save 39%)$139.00 List Price
Pick Up In Store

Pick Up In Store

Reserve and pick up in 60 minutes at your local store

Other sellers (Hardcover)
  • All (17) from $69.70   
  • New (8) from $79.07   
  • Used (9) from $69.70   
Sending request ...

More About This Book

Overview

The title of the ASQ certification changed to Certified Manager of Quality/Organizational Excellence to reflect the fact that the role of the quality function is continually evolving. Many of the responsibilities for the management of quality are being deployed throughout the organization into other functions. This now requires a much more comprehensive understanding of an organization as a system within the larger system of society. The range of tools and technologies that quality professionals are required to use and/or facilitate is also increasing. The ability to read, interpret, and use financial tools, as well as use the language of cost/profitability when talking to senior management, is more important than ever for quality professionals.

In addition to being a peerless reference on quality management, The Certified Manager of Quality/Organizational Excellence Handbook is the most comprehensive preparatory guide for the Certified Manager of Quality/Organizational Excellence Exam. The handbook is completely updated to reflect the changes in the 2006 Body of Knowledge (BoK), and the pertinent BoK requirements associated with good quality management practices are shown throughout each section. These BoK requirements represent the range of content and the cognitive level to which multiple choice questions can be presented.

Included in appendices are the newly updated Body of Knowledge, an extensive glossary of terms, a list of additional references for further study, and (on an accompanying CD-ROM) sample questions similar to those on the actual exam.

Read More Show Less

Product Details

  • ISBN-13: 9780873896788
  • Publisher: ASQ Quality Press
  • Publication date: 12/31/2005
  • Edition number: 3
  • Pages: 750
  • Sales rank: 304,418
  • Product dimensions: 7.10 (w) x 10.10 (h) x 1.80 (d)

Table of Contents

Ch. 1 A. Organizational structures and culture 2
Ch. 2 B. Leadership challenges 17
Ch. 3 C. Teams and team processes 59
Ch. 4 D. ASQ code of ethics 88
Ch. 5 A. Strategic planning models 92
Ch. 6 B. Business environment analysis 105
Ch. 7 C. Strategic plan deployment 125
Ch. 8 A. Management skills and abilities 144
Ch. 9 B. Communication skills and abilities 213
Ch. 10 C. Project management 237
Ch. 11 D. Quality system 273
Ch. 12 E. Quality models and theories 292
Ch. 13 A. Problem-solving tools 329
Ch. 14 B. Process management 372
Ch. 15 C. Measurement : assessment and metrics 416
Ch. 16 A. Customer identification and segmentation 450
Ch. 17 B. Customer relationship management 470
Ch. 18 Supply chain management 510
Ch. 19 Training and development 534
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Review Guidelines
Add Recommendations
Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)