Certified Manager of Quality/Organizational Excellence Handbook

Overview

The title of the ASQ certification changed to Certified Manager of Quality/Organizational Excellence to reflect the fact that the role of the quality function is continually evolving. Many of the responsibilities for the management of quality are being deployed throughout the organization into other functions. This now requires a much more comprehensive understanding of an organization as a system within the larger system of society. The range of tools and technologies that quality professionals are required to ...
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Overview

The title of the ASQ certification changed to Certified Manager of Quality/Organizational Excellence to reflect the fact that the role of the quality function is continually evolving. Many of the responsibilities for the management of quality are being deployed throughout the organization into other functions. This now requires a much more comprehensive understanding of an organization as a system within the larger system of society. The range of tools and technologies that quality professionals are required to use and/or facilitate is also increasing. The ability to read, interpret, and use financial tools, as well as use the language of cost/profitability when talking to senior management, is more important than ever for quality professionals.

In addition to being a peerless reference on quality management, The Certified Manager of Quality/Organizational Excellence Handbook is the most comprehensive preparatory guide for the Certified Manager of Quality/Organizational Excellence Exam. The handbook is completely updated to reflect the changes in the 2006 Body of Knowledge (BoK), and the pertinent BoK requirements associated with good quality management practices are shown throughout each section. These BoK requirements represent the range of content and the cognitive level to which multiple choice questions can be presented.

Included in appendices are the newly updated Body of Knowledge, an extensive glossary of terms, a list of additional references for further study, and (on an accompanying CD-ROM) sample questions similar to those on the actual exam.

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Product Details

  • ISBN-13: 9780873896788
  • Publisher: ASQ Quality Press
  • Publication date: 12/31/2005
  • Edition number: 3
  • Pages: 750
  • Sales rank: 810,551
  • Product dimensions: 7.10 (w) x 10.10 (h) x 1.80 (d)

Table of Contents

Ch. 1 A. Organizational structures and culture 2
Ch. 2 B. Leadership challenges 17
Ch. 3 C. Teams and team processes 59
Ch. 4 D. ASQ code of ethics 88
Ch. 5 A. Strategic planning models 92
Ch. 6 B. Business environment analysis 105
Ch. 7 C. Strategic plan deployment 125
Ch. 8 A. Management skills and abilities 144
Ch. 9 B. Communication skills and abilities 213
Ch. 10 C. Project management 237
Ch. 11 D. Quality system 273
Ch. 12 E. Quality models and theories 292
Ch. 13 A. Problem-solving tools 329
Ch. 14 B. Process management 372
Ch. 15 C. Measurement : assessment and metrics 416
Ch. 16 A. Customer identification and segmentation 450
Ch. 17 B. Customer relationship management 470
Ch. 18 Supply chain management 510
Ch. 19 Training and development 534
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