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Understand the fundamentals of managing change by identifying the levels, importance and benefit of change.
Unit 1: Fundamentals of change management Topic A: Basics of change management Topic B: Importance of change Topic C: Leading change Unit 2: Change process Topic A: Steps of a change process Topic B: Choose an action Topic C: Implement the action Topic D: Monitor the progress Unit 3: Obstacles to change Topic A: Resistance Topic B: Complacency Topic C: Crisis Unit 4: Managing change Topic A: Creativity Topic B: Commitment Topic C: Communication Unit 5: Adapting to change Topic A: Truths and misconceptions Topic B: Factors affecting response Topic C: The "endings" phase Unit 6: Coping with uncertainty Topic A: The "exploration" phase Topic B: Management of the "exploration" phase Unit 7: Moving forward Topic A: The "new beginnings" phase Topic B: Management of the "new beginnings" phase