Changing how you manage and communicate change: Focusing on the human side of change

by Naomi Karten

Overview

Transform the way you manage and communicate change in your business How has your organisation changed recently? How did the people in it or associated with it react? Was it in exactly the same way?  Do you have more changes coming up?

People’s reactions vary depending on a number of factors, including personality types, misconceptions, their personal circumstances and the influences of their work and life experiences. This new book will enable you to recognise and accept these differences, and even harness them for the benefit of the business.

‘Changing How You Manage and Communicate Change’, written by speaker and consultant, Naomi Karten, is specifically for IT professionals and those working closely with IT. However, you will find that the experiences highlighted in this book apply equally to anyone in any industry who needs to lead change.

 

Product Details

ISBN-13:	9781849281270
Publisher:	IT Governance Publishing
Publication date:	03/31/2009
Series:	Soft Skills
Sold by:	Barnes & Noble
Format:	eBook
Pages:	174
File size:	949 KB

About the Author

Highly experienced professional speaker and seminar leader, Naomi Karten has spent most of her career working in and with IT organisations. Drawing on her psychology and IT background, Naomi works with numerous organisations to help them improve customer satisfaction, manage change, and strengthen teamwork. Naomi has already delivered seminars and presentations to more than 100,000 people around the world.

Highly experienced professional speaker and seminar leader, Naomi Karten has spent most of her career working in and with IT organisations. Drawing on her psychology and IT background, Naomi works with numerous organisations to help them improve customer satisfaction, manage change, and strengthen teamwork.

Naomi has already delivered seminars and presentations to more than 100,000 people right around the world. 

Table of Contents

1: Could This Be You?

2: Illuminating the Experience of Change

3: Chaos and the Satir Change Model

4: Universal Truths about Change

5: Differences in Receptiveness to Change

6: Assessing Your Response to Change

7: Building a Foundation for Managing Change

8: Introducing Change Thoughtfully

9: Talking to the People Affected by Change

10: Offering Caring Communication

11: Learning from the Experience of Change

Editorial Reviews

“This book is a treasure because of the countless stories and examples which show the deep experience Naomi Karten has had in managing and communicating successfully during change, and to which every reader can relate. I highly recommend this book to anyone managing and/or undergoing a change (and who is not?).”

Jutta Eckstein

“I’ve started reading your book and have already found it extremely helpful (even after just reading a chapter and a half). This book couldn’t have come to me at a better time.”

Francesca Matteu