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Changing How You Manage And Communicate Change
     

Changing How You Manage And Communicate Change

by Naomi Karten
 

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Changing How You Manage and Communicate Change deals with the issue of change from a refreshingly different perspective. Its premise is that change will proceed more smoothly and effectively if serious consideration is given to the people aspects. The book offers ideas, guidelines and advice to help you implement change in a way which respects those affected, using

Overview

Changing How You Manage and Communicate Change deals with the issue of change from a refreshingly different perspective. Its premise is that change will proceed more smoothly and effectively if serious consideration is given to the people aspects. The book offers ideas, guidelines and advice to help you implement change in a way which respects those affected, using communication skills as guidance tools.
All those who work in and with IT will benefit from reading this book. You will better understand your own reactions to change and those of colleagues, customers, and suppliers. You will be able to explain more confidently why a one-size-fits-all change management plan doesn't work and how to make it more flexible. You will also understand more clearly why there is always a productivity drop when a change is introduced, and how to help people move up the learning curve more quickly.

The author, Naomi Karten, is a highly experienced professional speaker, consultant and trainer, drawing on her psychology and IT background to help organizations improve customer satisfaction, manage change, and strengthen teamwork. Naomi's website, www.nkarten.com, features more than 100 articles on a wide range of topics, including strengthening customer relations, managing expectations, improving communication, gathering customer feedback, enhancing teamwork, and building consulting skills.

Editorial Reviews

Francesca Matteu

“I’ve started reading your book and have already found it extremely helpful (even after just reading a chapter and a half). This book couldn’t have come to me at a better time.”

Jutta Eckstein

“This book is a treasure because of the countless stories and examples which show the deep experience Naomi Karten has had in managing and communicating successfully during change, and to which every reader can relate. I highly recommend this book to anyone managing and/or undergoing a change (and who is not?).”

Product Details

ISBN-13:
9781905356942
Publisher:
IT Governance
Publication date:
03/31/2009
Pages:
188
Product dimensions:
5.50(w) x 8.50(h) x 0.43(d)

Meet the Author


About the author

Highly experienced professional speaker and seminar leader, Naomi Karten has spent most of her career working in and with IT organisations. Drawing on her psychology and IT background, Naomi works with numerous organisations to help them improve customer satisfaction, manage change, and strengthen teamwork. Naomi has already delivered seminars and presentations to more than 100,000 people right around the world.

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