About the Author.
Part I: Changing organizational culture.
Chapter 1. Organizational culture.
Chapter 2. Assessing the organization and cultural change.
Chapter 3. Everyday reality, attitude and leadership.
Chapter 4. Mapping and taking away ineffectiveness.
Chapter 5. Dialogue.
Part II: techniques, personal issue and exercises.
Chapter 6. Techniques and tools.
Chapter 7. Personal issues.
Chapter 8. Exercises.
Part III: Addenda.
Addendum 1: Some meanings of the non-verbal behavioral elements in Chapter 8.
Addendum 2. Some connotations of the words in the You-We-It exercise in Chapter 8.
Addendum 3. Examples of unproductive assumptions (Chapter 8, Walk 2).