Chat Reference: A Guide to Live Virtual Reference Services
Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues.
How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration.
Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.
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How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration.
Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.
Chat Reference: A Guide to Live Virtual Reference Services
Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues.
How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration.
Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.
How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration.
Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.
57.0
Out Of Stock
5
1
Chat Reference: A Guide to Live Virtual Reference Services
240
Chat Reference: A Guide to Live Virtual Reference Services
240
57.0
Out Of Stock
Product Details
| ISBN-13: | 9781591580003 |
|---|---|
| Publisher: | Bloomsbury Academic |
| Publication date: | 07/30/2003 |
| Series: | Library and Information Science Text Ser. |
| Edition description: | New Edition |
| Pages: | 240 |
| Product dimensions: | 6.10(w) x 9.10(h) x 0.70(d) |
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