With this 8th Edition, some 30-plus years of continuous publication, Check-In Check-Out proves once again its enduring contribution to the field of lodging management.
The authors, a father and son team, bring industry and academic experience to create a work that both students and professional hoteliers seek out. The text is current even as it anticipates upcoming changes. It is accurate even as it describes the latest industry innovations.
Among the many changes features in this latest revision is this sample:
Enhanced discussion on the “perfect fill”
Five hundred plus glossary entries
Importance of brands and branding
Incidents (small case studies) at chapter ends
Entirely new technology chapter with updates in telephones, safes, biometrics, and HTNG (Hotel Technology Next Generation) and its role in hotel automation
Carefully outlined chapters to speed reading and locate references
Greening of the Industry: LEED (Leadership in Energy and Environmental Design)