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Check-In Check-Out has been a mainstay text for hotel educators, and a reference source for industry professionals, for over 30 years.
Frequent revisions by the authors—a father-and-son team—have kept the book current and complete. Both bring a depth of professional and educational experiences to the seventh edition.Among the many features of the latest revision are:
• Comprehensive treatments of central and global reservation systems
• Over 4,000, cross-referenced listings in the index
• Revised folio explanations that accommodate both accountants and non-accountants
• Many carefully selected photographs and exhibits illustrating the textual material
• Coverage of industry issues not found in any other texts
• End-of-chapter questions and answers, problems, Web sites, and tidbits
• A complete glossary; a book in itself
• Application of yield management to a rapidly changing industry
• Recognition of the many third parties with whom the industry must deal
• Emphasis on the role of sleep, including beds and bedding, as the real product of lodging management
• Special attention to the organizational changes that have taken place in hotelkeeping
• Distinct outline headings to improve readability and comprehension
• Historical perspective that locates issues within the framework of operations
• Use of professional vocabulary
• Explanation of the importance of brands and branding
• Special topics such as franchising, room taxes, and timesharing along with other important issues facing the lodgingexecutive
• Description of the impact of electronic communication on hotel management
I. THE HOTEL INDUSTRY.
1. The Traditional Hotel Industry.
2. The Modern Hotel Industry.
3. The Structure of the Hotel Industry.
II. THE RESERVATIONS PROCESS.
4. Global Reservations Technologies.
5. Individual and Group Reservations.
6. Forecasting Availability and Overbooking.
III. GUEST SERVICE AND RATE STRUCTURES.
7. Managing Guest Service.
8. The Guest Arrival, Registration and Rooming.
9. The Role of the Room Rate.
IV. THE HOTEL REVENUE CYCLE.
10. Billing the Guest Folio.
11. Cash Transactions.
12. Credit and the City Ledger.
V. ROOMS MANAGEMENT TECHNOLOGY.
13. The Night Audit.
14. Technology and the Hotel Industry.
Welcome to the seventh edition of Check-In Check-Out, a hotel management text. Like the previous editions, which span 30 years, this release is current and complete. The work has kept step with each new, unfolding development in a business that is dynamic and challenging. In keeping with the book's tradition, there are no shortcuts, no superficial changes. The rewrite is complete. Accuracy, currency, and depth of coverage have been and continue to be the hallmarks of this lodging management text.
Sales of guest rooms is the industry's largest income producer as well as its most profitable operating segment. Because the success of this critical department depends on the support of other units, some external to the organization, the discussion focuses on a broad view of lodging management. References throughout the chapters range from human resources to engineering; from accounting to telephone systems; from credit cards to email communications; from legal matters to travel agents; from environmental issues to global distribution systems; from spas to hurdle pricing. Lodging management is an integral part of the world of business. The book's contents provide for that.
Previous users will find new resources: Web site addresses is one example. Researchers will find expanded references: A definitive glossary is one example. Students will find in-depth coverage of content offered in no other hotel textbook: The impact of other events on lodging's future, such as Web reservations, is one example. Operating managers will find answers to the how to: How to empower employees to settle complaints is one example.
Welcome to the latest editionof a tradition in hotel operations and education.