Check-in Check-out : Managing Hotel Operations / Edition 7

Check-in Check-out : Managing Hotel Operations / Edition 7

by Gary K. Vallen
     
 

ISBN-10: 0131126822

ISBN-13: 9780131126824

Pub. Date: 05/14/2004

Publisher: Prentice Hall

Check-In Check-Out has been a mainstay text for hotel educators, and a reference source for industry professionals, for over 30 years.

Frequent revisions by the authors—a father-and-son team—have kept the book current and complete. Both bring a depth of professional and educational experiences to the seventh edition.

Among the

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Overview

Check-In Check-Out has been a mainstay text for hotel educators, and a reference source for industry professionals, for over 30 years.

Frequent revisions by the authors—a father-and-son team—have kept the book current and complete. Both bring a depth of professional and educational experiences to the seventh edition.

Among the many features of the latest revision are:


• Comprehensive treatments of central and global reservation systems
• Over 4,000, cross-referenced listings in the index
• Revised folio explanations that accommodate both accountants and non-accountants
• Many carefully selected photographs and exhibits illustrating the textual material
• Coverage of industry issues not found in any other texts
• End-of-chapter questions and answers, problems, Web sites, and tidbits
• A complete glossary; a book in itself
• Application of yield management to a rapidly changing industry
• Recognition of the many third parties with whom the industry must deal
• Emphasis on the role of sleep, including beds and bedding, as the real product of lodging management
• Special attention to the organizational changes that have taken place in hotelkeeping
• Distinct outline headings to improve readability and comprehension
• Historical perspective that locates issues within the framework of operations
• Use of professional vocabulary
• Explanation of the importance of brands and branding
• Special topics such as franchising, room taxes, and timesharing along with other important issues facing the lodgingexecutive
• Description of the impact of electronic communication on hotel management

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Product Details

ISBN-13:
9780131126824
Publisher:
Prentice Hall
Publication date:
05/14/2004
Edition description:
Older Edition
Pages:
656
Product dimensions:
8.18(w) x 10.28(h) x 1.18(d)

Table of Contents

I. THE HOTEL INDUSTRY.

 1. The Traditional Hotel Industry.

 2. The Modern Hotel Industry.

 3. The Structure of the Hotel Industry.

II. THE RESERVATIONS PROCESS.

 4. Global Reservations Technologies.

 5. Individual and Group Reservations.

 6. Forecasting Availability and Overbooking.

III. GUEST SERVICE AND RATE STRUCTURES.

 7. Managing Guest Service.

 8. The Guest Arrival, Registration and Rooming.

 9. The Role of the Room Rate.

IV. THE HOTEL REVENUE CYCLE.

10. Billing the Guest Folio.

11. Cash Transactions.

12. Credit and the City Ledger.

V. ROOMS MANAGEMENT TECHNOLOGY.

13. The Night Audit.

14. Technology and the Hotel Industry.

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