Check-in Check-out : Managing Hotel Operations / Edition 7

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Overview

Check-In Check-Out has been a mainstay text for hotel educators, and a reference source for industry professionals, for over 30 years.

Frequent revisions by the authors—a father-and-son team—have kept the book current and complete. Both bring a depth of professional and educational experiences to the seventh edition.

Among the many features of the latest revision are:


• Comprehensive treatments of central and global reservation systems
• Over 4,000, cross-referenced listings in the index
• Revised folio explanations that accommodate both accountants and non-accountants
• Many carefully selected photographs and exhibits illustrating the textual material
• Coverage of industry issues not found in any other texts
• End-of-chapter questions and answers, problems, Web sites, and tidbits
• A complete glossary; a book in itself
• Application of yield management to a rapidly changing industry
• Recognition of the many third parties with whom the industry must deal
• Emphasis on the role of sleep, including beds and bedding, as the real product of lodging management
• Special attention to the organizational changes that have taken place in hotelkeeping
• Distinct outline headings to improve readability and comprehension
• Historical perspective that locates issues within the framework of operations
• Use of professional vocabulary
• Explanation of the importance of brands and branding
• Special topics such as franchising, room taxes, and timesharing along with other important issues facing the lodgingexecutive
• Description of the impact of electronic communication on hotel management

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Product Details

  • ISBN-13: 9780131126824
  • Publisher: Prentice Hall
  • Publication date: 5/14/2004
  • Edition description: Older Edition
  • Edition number: 7
  • Pages: 656
  • Product dimensions: 8.18 (w) x 10.28 (h) x 1.18 (d)

Meet the Author

Dr. Gary K. Vallen is a full professor in the School of Hotel and Restaurant Management at Northern Arizona University. He joined that program in 1988 as one of its founding faculty, bringing 16 years of industry experience to the classroom. Part of that resume included vice president and assistant general manager of a casino, hotel sales manager, financial and operational analyst, and associate manager for private clubs.

Dr. Vallen received his undergraduate degree in hotel administration at the University of Nevada, Las Vegas. Despite the long hours of industry, he simultaneously worked and earned an MBA at the University of Nevada, Reno. His Ed.D. degree with an emphasis in hospitality education (Northern Arizona University) was earned after he began teaching. In addition to Check-In, Check-Out, Dr. Vallen coauthored An Introduction to Hospitality Management and has published over three dozen refereed articles and conference proceedings. He is on the editorial boards of six professional journals.

Professor Vallen operates Gary Vallen Hospitality Consultants, which specializes in hosted casino nights for clients of destination management companies and in visitor analyses for festivals, fairs, rodeos, and ski slopes. He has developed and carried out numerous secret-shopper evaluations for both hotels and restaurants. The Southwest location has enabled him to assist many Native American groups, including the Hopi and Navajo, but he is also well known for his rural tourism expertise.

Dr. Jerome J. Vallen was the founding Dean of the College of Hotel Administration, University of Nevada, Las Vegas, and servedin that capacity for 22 years. He is now professor emeritus/dean emeritus. Jerry Vallen returned to the classroom for a short period before taking an assignment as founding dean of the Australian International Hotel School, Canberra.

After earning a baccalaureate degree at Cornell, he entered the hotel industry, carrying with him the food experience gained from the family's small chain of four restaurants. For several years, this author taught and worked in industry. Dr. Vallen earned a master's degree in educational administration (St. Lawrence University) and a doctoral degree from Cornell's School of Hotel Administration.

He has coauthored a book on hotel management and edited a work on thl legal basis for obtaining a gaming license in Nevada. Professor Vallen has served as a consulting editor for textbook publishers; a traveling consultant to the U.S. Department of Commerce that has carried him to over three dozen countries; an outside examiner for the University of the West Indies; president of a consulting company; member of the board of several private companies and public entities; and president and chairman of the Council on Hotel, Restaurant and Institutional Education (CHRIE).

Such diverse groups as the University Alumni Association, the Educational Foundation of the National Restaurant Association, and the Educational Institute of the American Hotel & Lodging Association have honored him. So has CHRIE, with its prestigious H.B. Meek Award. Jerome Vallen has been cited in the Congressional Record and named among the 100 most important Las Vegans of the 20th century.

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Table of Contents

I. THE HOTEL INDUSTRY.

 1. The Traditional Hotel Industry.

 2. The Modern Hotel Industry.

 3. The Structure of the Hotel Industry.

II. THE RESERVATIONS PROCESS.

 4. Global Reservations Technologies.

 5. Individual and Group Reservations.

 6. Forecasting Availability and Overbooking.

III. GUEST SERVICE AND RATE STRUCTURES.

 7. Managing Guest Service.

 8. The Guest Arrival, Registration and Rooming.

 9. The Role of the Room Rate.

IV. THE HOTEL REVENUE CYCLE.

10. Billing the Guest Folio.

11. Cash Transactions.

12. Credit and the City Ledger.

V. ROOMS MANAGEMENT TECHNOLOGY.

13. The Night Audit.

14. Technology and the Hotel Industry.

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Preface

Welcome to the seventh edition of Check-In Check-Out, a hotel management text. Like the previous editions, which span 30 years, this release is current and complete. The work has kept step with each new, unfolding development in a business that is dynamic and challenging. In keeping with the book's tradition, there are no shortcuts, no superficial changes. The rewrite is complete. Accuracy, currency, and depth of coverage have been and continue to be the hallmarks of this lodging management text.

Sales of guest rooms is the industry's largest income producer as well as its most profitable operating segment. Because the success of this critical department depends on the support of other units, some external to the organization, the discussion focuses on a broad view of lodging management. References throughout the chapters range from human resources to engineering; from accounting to telephone systems; from credit cards to email communications; from legal matters to travel agents; from environmental issues to global distribution systems; from spas to hurdle pricing. Lodging management is an integral part of the world of business. The book's contents provide for that.

Previous users will find new resources: Web site addresses is one example. Researchers will find expanded references: A definitive glossary is one example. Students will find in-depth coverage of content offered in no other hotel textbook: The impact of other events on lodging's future, such as Web reservations, is one example. Operating managers will find answers to the how to: How to empower employees to settle complaints is one example.

Welcome to the latest editionof a tradition in hotel operations and education.

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