Check-In Check-Out / Edition 6

Check-In Check-Out / Edition 6

by Gary K. Vallen, Jerome J. Vallen
     
 

ISBN-10: 0130829161

ISBN-13: 9780130829160

Pub. Date: 06/16/1999

Publisher: Pearson Education

This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room

Overview

This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests—reservation, arrival, billing, departure, auditing and accounting—the book treats both the how-to (e.g., completing a reg card) and the wherefore (e.g., yield management) while keeping readers abreast of the trends currently affecting the industry. For hotel/resort managers and front-office support staff.

Product Details

ISBN-13:
9780130829160
Publisher:
Pearson Education
Publication date:
06/16/1999
Edition description:
Older Edition
Pages:
538
Product dimensions:
8.31(w) x 10.33(h) x 1.13(d)

Table of Contents

I. THE HOTEL INDUSTRY.

1. The Traditional Hotel Industry.
2. The Modern Hotel Industry.
3. The Structure of the Hotel Industry.

II. THE RESERVATIONS PROCESS.

4. Changing Methods for Making Today's Reservations.
5. Individual and Group Reservations.
6. Forecasting Availability and Overbooking.

III. GUEST SERVICE AND RATE STRUCTURES.

7. Managing Guest Service.
8. The Guest Arrival Process.
9. Setting the Room Rate.

IV. THE HOTEL REVENUE CYCLE.

10. Billing the Guest Folio.
11. Cash Transactions.
12. Credit and the City Ledger.

V. ROOMS MANAGEMENT TECHNOLOGY.

13. The Night Audit.
14. Property Management System Interfaces.

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