China's Emerging Outsourcing Capabilities: The Services Challenge

China's Emerging Outsourcing Capabilities: The Services Challenge

by Leslie P. Willcocks
     
 

ISBN-10: 0230238440

ISBN-13: 9780230238442

Pub. Date: 03/30/2010

Publisher: Palgrave Macmillan UK

In recent years the Chinese government has assigned a high priority to science and technology services as its future growth sectors. This vision is being supported with the establishment of research and technology parks, favorable tax incentives, policy reform, grants to help Chinese firms achieve certifications, investments in infrastructure, and promotion of IT

Overview

In recent years the Chinese government has assigned a high priority to science and technology services as its future growth sectors. This vision is being supported with the establishment of research and technology parks, favorable tax incentives, policy reform, grants to help Chinese firms achieve certifications, investments in infrastructure, and promotion of IT outsourcing (ITO) and business process outsourcing (BPO) services. Beyond the aspirations of its leaders, is China ready to compete in the global ITO and BPO markets? How can Western managers successfully engage Chinese ITO/BPO suppliers?

Leading scholars and practitioners in the sector help answer these questions in this book which reports on findings from over 500 interviews, 300 surveys, and numerous detailed case studies and presentations. Authors analyze the strengths and weaknesses of China's ITO and BPO capabilities, and prescribe lessons for western managers seeking to engage Chinese suppliers. Several chapters contain studies of Chinese suppliers and clients engaged in particular ITO or BPO service, including, procurement, media relations, logistics, and research and development. Overall, the Chinese ITO and BPO markets are changing rapidly as they both respond to and help form the global outsourcing landscape. This book provides an in-depth, contemporary view on where China is heading, how it is going to get there, and how companies and countries can engage with China's emerging outsourcing capabilities.

Product Details

ISBN-13:
9780230238442
Publisher:
Palgrave Macmillan UK
Publication date:
03/30/2010
Series:
Technology, Work and Globalization Series
Edition description:
2010
Pages:
279
Product dimensions:
6.20(w) x 9.30(h) x 1.00(d)

Table of Contents

List of Tables and Figures vii

List of Appendices ix

Series Preface x

Acknowledgements xiv

Notes on Contributors xv

Introduction Mary C. Lacity Leslie P. Willcocks Yingqin Zheng 1

Part I Perspectives on China's Emerging Outsourcing Capabilities

1 China's Emerging Software Services Outsourcing Industry Yingqin Zheng Leslie Willcocks Bo Yang 17

2 The Maturing Chinese Offshore IT Services Industry: It Takes Ten Years to Sharpen a Sword Erran Carmel Guodong Gao Ning Zhang 37

3 China, Services Outsourcing and the World: Joint research by Accenture and the China Council of International Investment Promotion (CCIIP) edited John Hindle 57

4 Outsourcing in China: Lessons Learned Wendell O. Jones 89

Part II Research Studies on China's Emerging Outsourcing Capabilities

5 Mediated Offshore Software Services Models in China: A Two-stage Study of Operational Capabilities Development Sirkka L. Jarvenpaa Ji-Ye Mao 109

6 Testing Alternative Perspectives of Governance in China: A Focus on Social Ties, Relational Governance and Contracts Laura Poppo Kevin Zheng Zhou 139

7 Knowledge Sharing in Professional Services Firms in China Robert M. Davison Maris G. Martinsons Carol X. J. Ou 165

8 The Role of Trust and Control in IS Offshoring from Vendors' Perspectives Ji-Ye Mao Jae-Nam Lee Chun-Ping Deng 184

9 Drivers and Obstacles of Outsourcing Practices in China Kwok Hung Lau Jianmei Zhang 216

10 Barriers and Enablers when Transferring R&D Practices from the West to China Joachim A. Timlon Niklas Åkerman 236

Index 264

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