About the Contributing Authors.
Chapter 1: Harnessing IT to Drive Enterprise Strategy (Michael Hugos).
Chapter 2: Architecture, Portfolio Management, Organizational Development—Integrated Foundations for Strategy Realization (Anthony Hill).
Chapter 3: A Strategically Focused, Tactically Agile IT Organization (Michael Hugos).
Chapter 4: The Sum of IT Can be Greater than its Parts (William Flemming, SAS, and Alan Stratton).
Chapter 5: IT Performance Management Using the Balanced Scorecard (Paul Niven).
Chapter 6: How to Measure and Manage Customer Value and Customer Profitability (Gary Cokins, SAS).
Chapter 7: Consider the Outsource: Right from the Start (Karl Schubert).
Chapter 8: Managing for Returns on IT Investments (Michael Hugos and Joe Stenzel).