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"Sure, It leaders need technological savvy and business acumen to understand and contribute to their company's goals. But the best of them possess a far more potent ability: They forge superior working relationships companywide to collaboratively deliver business results." "Using interviews and stories from CIOs at FedEx, P&G, American University, Northwestern Memorial Hospital, Aflac, AXA, and many other companies, the authors illustrate each of these ideas in action. Within each chapter, they also provide a wealth of practical strategies for enhancing these crucial abilities." When you have the CIO edge, you'll get more of the right work done through others. You'll foster winning relationships. You'll concentrate your efforts where they'll exert the most impact. You'll generate better results for your company. And you'll gain greater fulfillment inside and outside work.
Introduction 1
Soft Skills Yield Hard Results
1 Commit to Leadership First, Everything Else Second 17
Delivering Results Through People, by People, and with People
2 Lead Differently Than You Think 37
Think Analytically, Act Collaboratively
3 Embrace Your Softer Side... 61
(And Move from Good to Great as a Result)
4 Forge Right Relationships, Drive Right Results 81
Go Sideways to Move Ahead
5 Master Communications: Always and All Ways 105
Compelling the Action You Need
6 Inspire Others 125
You Can't Lead If Others Won't Follow
7 Build People, Not Systems 143
Increase Capability and Capacity to Deliver Results
8 The Professional Payoff: Delivering Business Results 163
You Get to Maximize IT Value---the Job You Signed Up to Do
9 The Personal Payoff 183
Gaining Greater Fulfillment Inside and Outside Work
Appendix: An Overview of the Research 195
Notes 199
Acknowledgments 205
Index 209
About the Authors 219
Overview
"Sure, It leaders need technological savvy and business acumen to understand and contribute to their company's goals. But the best of them possess a far more potent ability: They forge superior working relationships companywide to collaboratively deliver business results." "Using interviews and stories from CIOs at FedEx, P&G, American University, Northwestern Memorial Hospital, Aflac, AXA, and many other companies, the authors illustrate each of these ideas in action. Within each chapter, they also provide a wealth of practical strategies ...