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Cisco CallManager Fundamentals: A Cisco AVVID Solution
     

Cisco CallManager Fundamentals: A Cisco AVVID Solution

by John Alexander, Delon Whetten, Anne Smith, Christopher Pearce
 

ISBN-10: 1587050080

ISBN-13: 9781587050084

Pub. Date: 07/18/2001

Publisher: Pearson Education

Exposes the inner workings of CallManager to help you maximize your Cisco IP Telephony solution

  • Learn how to deploy and manage a CallManager solution
  • Understand how CallManager processes information through detailed architectural examples and descriptions
  • Understand the components that make up CallManager call routing through the use of

Overview

Exposes the inner workings of CallManager to help you maximize your Cisco IP Telephony solution

  • Learn how to deploy and manage a CallManager solution
  • Understand how CallManager processes information through detailed architectural examples and descriptions
  • Understand the components that make up CallManager call routing through the use of basic to advanced examples that solve enterprise call routing problems
  • Learn detailed information about North American and international dial plans, trunk and station devices, media resources, managing and monitoring CallManager, and call detail records

Cisco CallManager Fundamentals provides examples and reference information about CallManager, the call processing component of the Cisco AVVID (Architecture for Voice, Video, and Integrated Data) IP Telephony solution. Cisco CallManager Fundamentals uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems can understand the role each component plays and how they interrelate. You'll learn detailed information about hardware and software components, call routing, media processing, system management and monitoring, and call detail records. The authors, all members of the CallManager group at Cisco Systems, also provide a list of features and Cisco solutions that integrate with CallManager. This book is the perfect resource to supplement your understanding of CallManager.

Product Details

ISBN-13:
9781587050084
Publisher:
Pearson Education
Publication date:
07/18/2001
Series:
Networking Technology Series
Edition description:
Older Edition
Pages:
693
Product dimensions:
7.68(w) x 9.48(h) x 1.91(d)

Table of Contents

Forewordxxv
Introductionxxvi
Objectivesxxvi
Organizationxxvii
Book Features and Text Conventionsxxviii
Target Release--Cisco CallManager 3.1xxviii
Chapter 1Cisco CallManager Architecture3
Circuit-Switched Systems7
Cisco AVVID IP Telephony Networks9
Enterprise Deployment of Cisco CallManager Clusters40
Summary55
Chapter 2Call Routing57
The Three Responsibilities of Call Routing58
The Seven Fundamentals of Call Routing60
Route Patterns and Route Filters62
Dialing Transformations102
Translation Patterns126
Route Lists and Route Groups146
Calling Search Spaces and Partitions156
Case Studies177
Miscellaneous Solutions198
The North American Numbering Plan213
Troubleshooting221
Summary224
Chapter 3Station Devices227
Definition of Station Devices229
Overview of Station Devices Supported by Cisco CallManager229
Skinny Station Devices234
Computer Telephony Interface (CTI) Devices253
H.323 Endpoint Devices258
Implementation of TFTP for Station Devices266
Summary267
Chapter 4Trunk Devices269
Overview of Trunk Devices272
H.323 Gatekeeper and Gateway277
H.323 Features280
MGCP Gateways282
Cluster-to-Cluster Communication284
Initialization, Recovery, and Device Registration286
ISDN Timers288
H.323 Implementation Details291
Troubleshooting311
Summary313
Chapter 5Media Processing315
Media Processing Overview317
Architecture and Functionality of the Media Control Layer346
Summary402
Chapter 6Manageability and Monitoring Tools405
Manageability Tools407
Monitoring Tools419
Summary498
Chapter 7Call Detail Records501
Overview of CDR Data502
Creation and Usage of CDR Data505
Storage and Maintenance of CDR Data507
Understanding Field Data in CDRs510
Understanding Field Data in CMRs531
Identifying CDR Data Generated for Each Call Type536
Accessing CDR Data in the Central CDR Database547
Hints on Processing CDR Data550
Troubleshooting CDR Data Generation and Storage552
Summary553
Appendix AFeature List555
Cisco CallManager Feature List555
Appendix BCisco Integrated Solutions615
Administrative Reporting Tool (ART)617
Bulk Administration Tool (BAT)617
Tool for Auto-Registered Phone Support (TAPS)618
Cisco CallManager Serviceability618
Admin. Serviceability Tool (AST)618
Cisco DPA Voice Mail Gateways619
Cisco Customer Response621
Cisco IP Contact Center (IPCC)622
Cisco IP Integrated Contact Distribution (IP ICD)622
Cisco IP Phone Productivity Services Software Development Kit (Cisco XML SDK)623
Cisco IP Videoconferencing (Cisco IP/VC)623
Cisco Personal Assistant625
Cisco Unity625
CiscoWorks2000626
Cisco Applications Software Development Kit (SDK)627
Cisco IP Auto Attendant (Cisco IP AA)629
Cisco Interactive Voice Response (IVR)630
Cisco IP Phone User Options Web Page631
Cisco IP SoftPhone632
Cisco Messaging Interface (CMI)634
Cisco WebAttendant634
Lightweight Directory Access Protocol (LDAP) Support636
Appendix CGlossary638
Index658

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