Cisco IP Communications Express: CallManager Express with Cisco Unity Express / Edition 1

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Telephony solutions for the small and medium business, enterprise branch office, and small office

  • Detailed information not available in any other resource enables you to deploy IP telephony solutions with maximum efficiency
  • Building blocks of the product features provide solutions that enhance the operations and productivity of your organization
  • Numerous examples show you how to configure the comprehensive suite of features available with Cisco IPC Express
  • Insights from the experts demonstrate how you can enhance your IP telephony system with applications such as automated attendant and voice mail
  • Management and troubleshooting tips will help you keep your network up and running smoothly

Enterprise branches and small and medium businesses require IP telephony solutions particular to their size. Cisco® IP Communications (IPC) Express is the answer: a one-box solution that provides turnkey operation with an easy-to-use web-based interface for combined voice and data needs. Cisco IPC Express delivers a comprehensive suite of telephony features, security, and applications–but how will you use them to your best advantage?

This book, Cisco IP Communications Express, provides the detailed information you need to maximize the use of this powerful product suite. By reading this book, you will learn how Cisco IPC Express and its applications can become a business solution for your office or enterprise. The experts from Cisco Systems® give you in-depth design guidance, full configurations, and valuable examples to serve as blueprints for your network. The feature operation and deployment discussions demonstrate how to configure and customize the system and how to use different product features to achieve your specific business goals. Once you deploy your solutions, you will be able to maintain your network through the troubleshooting guidance and examples of resolutions to common problems provided in this book.

Cisco IP Communications Express is a must-have for any organization using Cisco CallManager Express or Cisco Unity® Express. Technology decision makers and network administrators will be armed with relevant information on how to deploy IP communications for their particular business needs. IT managers in larger enterprises will benefit from the plans for distributed call processing design for their networks. Service providers and resellers will be prepared to sell, install, configure, and troubleshoot Cisco IPC Express based on customer needs. Beyond its application in the workspace, Cisco IP Communications Express will also prove helpful to those studying for Cisco voice-related certifications.

This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

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Product Details

  • ISBN-13: 9781587051807
  • Publisher: Cisco Press
  • Publication date: 5/3/2005
  • Series: Networking Technology Series
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 936
  • Product dimensions: 7.66 (w) x 9.22 (h) x 2.23 (d)

Meet the Author

Danelle Au is a product manager in the IP Communications group branch office at Cisco Systems.

Baldwin Choi is a member of the technical marketing staff in the IP Communications group branch office at Cisco Systems.

Rajesh Haridas is a member of the engineering test team of the Access Router and IP Communications group branch office at Cisco Systems.

Christina Hattingh is a member of the technical staff in the IP Communications group branch office at Cisco Systems.

Ravi Koulagi is a member of the development test staff of the IP Communications group branch office at Cisco Systems.

Mike Tasker is a software architect in the IP Communications group branch office at Cisco Systems.

Lillian Xia is a member of the technical staff in the IP Communications group branch office at Cisco Systems.

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Table of Contents

Pt. I Cisco IP Communications Express 5
Ch. 1 Introducing Cisco IPC express 5
Ch. 2 Building a Cisco IPC Express network 31
Ch. 3 Cisco IPC Express architecture overview 57
Pt. II Feature operation and applications 87
Ch. 4 Cisco IP phone options 89
Ch. 5 Cisco CME call processing features 111
Ch. 6 Cisco CME PSTN connectivity options 171
Ch. 7 Connecting multiple Cisco CMEs with VoIP 195
Ch. 8 Integrating Cisco CME with Cisco CallManager 235
Ch. 9 Cisco IPC Express automated attendant options 249
Ch. 10 Cisco IPC Express integrated voice mail 291
Ch. 11 Cisco CME external voice mail options 347
Ch. 12 Additional external applications with Cisco CME 365
Pt. III Administration and management 375
Ch. 13 Cisco IPC express general administration and initial system setup 377
Ch. 14 Configuring and managing Cisco IPC Express systems 433
Ch. 15 Cisco IPC Express system configuration example 527
Pt. IV Maintenance and troubleshooting 599
Ch. 16 Troubleshooting basic Cisco IPC Express features 601
Ch. 17 Troubleshooting advanced Cisco CME features 643
Ch. 18 Troubleshooting Cisco CME network integration 671
Ch. 19 Troubleshooting Cisco UE system features 721
Ch. 20 Troubleshooting Cisco UE automated attendant 745
Ch. 21 Troubleshooting Cisco UE integrated voice mail features 773
Pt. V Appendixes 831
App. A Cisco IPC Express features, releases, and ordering information 833
App. B Sample Cisco UE AA scripts 847
App. C Cisco unity express database schema 859
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