Cisco IP Communications Express: CallManager Express with Cisco Unity Express / Edition 1

Cisco IP Communications Express: CallManager Express with Cisco Unity Express / Edition 1

by Christina Hattingh, Lillian Xia, Mike Tasker, Ravi Koulagi
     
 

Telephony solutions for the small and medium business, enterprise branch office, and small office

  • Detailed information not available in any other resource enables you to deploy IP telephony solutions with maximum efficiency
  • Building blocks of the product features provide solutions that enhance the operations and productivity of your organization

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Overview

Telephony solutions for the small and medium business, enterprise branch office, and small office

  • Detailed information not available in any other resource enables you to deploy IP telephony solutions with maximum efficiency
  • Building blocks of the product features provide solutions that enhance the operations and productivity of your organization
  • Numerous examples show you how to configure the comprehensive suite of features available with Cisco IPC Express
  • Insights from the experts demonstrate how you can enhance your IP telephony system with applications such as automated attendant and voice mail
  • Management and troubleshooting tips will help you keep your network up and running smoothly

Enterprise branches and small and medium businesses require IP telephony solutions particular to their size. Cisco® IP Communications (IPC) Express is the answer: a one-box solution that provides turnkey operation with an easy-to-use web-based interface for combined voice and data needs. Cisco IPC Express delivers a comprehensive suite of telephony features, security, and applications–but how will you use them to your best advantage?

This book, Cisco IP Communications Express, provides the detailed information you need to maximize the use of this powerful product suite. By reading this book, you will learn how Cisco IPC Express and its applications can become a business solution for your office or enterprise. The experts from Cisco Systems® give you in-depth design guidance, full configurations, and valuable examples to serve as blueprints for your network. The feature operation and deployment discussions demonstrate how to configure and customize the system and how to use different product features to achieve your specific business goals. Once you deploy your solutions, you will be able to maintain your network through the troubleshooting guidance and examples of resolutions to common problems provided in this book.

Cisco IP Communications Express is a must-have for any organization using Cisco CallManager Express or Cisco Unity® Express. Technology decision makers and network administrators will be armed with relevant information on how to deploy IP communications for their particular business needs. IT managers in larger enterprises will benefit from the plans for distributed call processing design for their networks. Service providers and resellers will be prepared to sell, install, configure, and troubleshoot Cisco IPC Express based on customer needs. Beyond its application in the workspace, Cisco IP Communications Express will also prove helpful to those studying for Cisco voice-related certifications.

This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

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Product Details

ISBN-13:
9781587051807
Publisher:
Cisco Press
Publication date:
05/03/2005
Series:
Networking Technology Series
Edition description:
New Edition
Pages:
936
Product dimensions:
7.66(w) x 9.22(h) x 2.23(d)

Table of Contents

Pt. ICisco IP Communications Express5
Ch. 1Introducing Cisco IPC express5
Ch. 2Building a Cisco IPC Express network31
Ch. 3Cisco IPC Express architecture overview57
Pt. IIFeature operation and applications87
Ch. 4Cisco IP phone options89
Ch. 5Cisco CME call processing features111
Ch. 6Cisco CME PSTN connectivity options171
Ch. 7Connecting multiple Cisco CMEs with VoIP195
Ch. 8Integrating Cisco CME with Cisco CallManager235
Ch. 9Cisco IPC Express automated attendant options249
Ch. 10Cisco IPC Express integrated voice mail291
Ch. 11Cisco CME external voice mail options347
Ch. 12Additional external applications with Cisco CME365
Pt. IIIAdministration and management375
Ch. 13Cisco IPC express general administration and initial system setup377
Ch. 14Configuring and managing Cisco IPC Express systems433
Ch. 15Cisco IPC Express system configuration example527
Pt. IVMaintenance and troubleshooting599
Ch. 16Troubleshooting basic Cisco IPC Express features601
Ch. 17Troubleshooting advanced Cisco CME features643
Ch. 18Troubleshooting Cisco CME network integration671
Ch. 19Troubleshooting Cisco UE system features721
Ch. 20Troubleshooting Cisco UE automated attendant745
Ch. 21Troubleshooting Cisco UE integrated voice mail features773
Pt. VAppendixes831
App. ACisco IPC Express features, releases, and ordering information833
App. BSample Cisco UE AA scripts847
App. CCisco unity express database schema859

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