Cisco IP Telephony


Cisco authorized self-study book for IP Telephony foundation learning

Cisco IP Telephony offers indispensable information on how to

  • Configure and implement an end-to-end IP telephony solution using Cisco CallManager and CIPT devices to converge your voice and data networks
  • Create, configure, and manage ...
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Cisco authorized self-study book for IP Telephony foundation learning

Cisco IP Telephony offers indispensable information on how to

  • Configure and implement an end-to-end IP telephony solution using Cisco CallManager and CIPT devices to converge your voice and data networks
  • Create, configure, and manage Cisco CallManager clusters to support small user environments as well as larger user environments with up to 10,000 users
  • Optimize routing flexibility into your CIPT network design using route plans
  • Ensure telephony class of service with partitions and calling search spaces
  • Effect moves, adds, and changes on a large number of users and devices quickly and efficiently
  • Perform proper installation, upgrade, and backup of Cisco CallManager clusters
  • Monitor and perform troubleshooting tasks for a CIPT solution

Cisco IP Telephony is a Cisco authorized self-paced learning tool. This book provides networking professionals with the fundamentals to implement a Cisco AVVID IP Telephony solution that can be run over a data network, therefore reducing costs associated with running separate data and telephone networks. Cisco IP Telephony focuses on using Cisco CallManager and other IP telephony components connected in LANs and WANs. This book provides you with a foundation for working with Cisco IP Telephony products, specifically Cisco CallManager. If your task is to install, configure, support, and maintain a CIPT network, this is the book for you.

Part I of Cisco IP Telephony introduces IP telephony components in the Cisco AVVID environment. Part II covers basic CIPT installation,configuration, and administration tasks, including building CallManager clusters; configuring route plans, route groups, route lists, route patterns, partitions, and calling search spaces; configuring and managing shared media resources such as transcoders, conference bridges, and music on hold; configuring and managing Cisco IP Phone features and users; configuring IP telephony component hardware and software; automating database moves, adds, and changes using the Bulk Administration Tool (BAT); and installing, upgrading, and creating backups for Cisco CallManager components. Part III deals with advanced CIPT configuration tasks for call preservation and shared media resources; covers distributed and centralized call processing model design in WAN environments; explains how to deploy Survivable Remote Site Telephony (SRST) to provide local call processing redundancy at remote branch sites; and provides tips, guidelines, and rules for deploying a Cisco IP Telephony solution, culled from seasoned practitioners in the field. Part IV focuses on three of the primary Cisco applications designed for integration in a Cisco CallManager environment-Cisco WebAttendant, Cisco IP SoftPhone, and Cisco Unity(tm). All this detailed information makes Cisco IP Telephony an ideal resource for the configuration and management of a Cisco IP Telephony solution.

Cisco IP Telephony is part of a recommended learning path from Cisco Systems that can include simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit

This volume is in the Certification Self-Study Series offered by Cisco Press. Books in this series provide officially developed training solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

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Product Details

  • ISBN-13: 9781587050503
  • Publisher: Cisco Press
  • Publication date: 12/1/2001
  • Series: Networking Technology Series
  • Edition description: Older Edition
  • Pages: 600
  • Product dimensions: 7.66 (w) x 9.38 (h) x 1.65 (d)

Meet the Author

David Lovell is an educational specialist at Cisco Systems, Inc., where he designs, develops, and delivers training on CIPT networks. David is experienced in design and implementation of IP telephony systems and has been instructing students for six years, two of which have been focused solely on IP telephony.

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Read an Excerpt

Upon completing this chapter you will be able to do the following tasks:
  • Given a four-layer box, label each box with the correct layer from the Cisco Architecture for Voice, Video, and Integrated Data (Cisco AVVID) architecture.
  • Given some pictures or definitions, identify the core Cisco IP Telephony (CIPT) components.
  • Given a list of tasks performed by the Cisco CallManager, identify and describe the primary tasks performed by Cisco CallManager.
  • Given photos of the different Cisco IP Phones, identify the model number of those phones.

Chapter 1: Introduction to Cisco IP Telephony (CIPT) Components

This chapter discusses the Cisco IP Telephony (CIPT) components. CIPT is part of Cisco's Architecture for Voice, Video and Integrated Data (Cisco AVVID). The Cisco AVVID focus is for a converged network that runs voice, video, and data. CIPT, centered on Cisco CallManager, converges voice and data networks. This chapter introduces Cisco AVVID and the core components of CIPT. The following topics are discussed in this chapter:
  • Abbreviations
  • Audience
  • Prerequisites
  • Sources of Information
  • Cisco AVVID
  • CIPT Components


This section defines the abbreviations used in this chapter. For more information about terms and abbreviations used in this chapter refer to the IP Telephony Network Glossary at the following URL:

Table 1-1 provides the abbreviations and complete term for abbreviations used frequently in this chapter.


This book is written for the individual responsible for installing, configuring, and maintaining a CIPT solution. CIPT spans a variety of disciplines, so you may have a strong networking background or a strong telephony background or a strong applications background or a strong server background. Regardless of your background, this book will try to address all aspects of CIPT. Will the book cover every concept in which you are interested to the depth that you would like? Probably not, but if more information is needed, you can search on to find numerous links that will assist in your learning.

Because CIPT spans a variety of disciplines, your skills, with the help of this book, will enable you to become a valuable asset to your company. It is very rare to find an individual that is knowledgeable of all the disciplines in a CIPT network. By reading through this book, you will become one of the rare individuals with knowledge of all four disciplines.

Prerequisite Knowledge

To fully benefit from reading this book, you should already possess certain skills. These skills can be gained from completing the Internetworking Technology Multimedia (ITM) CD-ROM or through work experience. You should have the following prerequisite experience:
  • Cisco Certified Networking Associate (CCNA).
  • Building VoIP networks. Gained from the Cisco course, Cisco Voice Over Frame Relay, ATM, and IP v2.0 (CVOICE).
  • Building a switched LAN environment. Gained from the Cisco course, Building Cisco Multilayer Switched Networks (BCMSN).
  • Work experience and knowledge of Windows 2000 Server and SQL server.
For more practice to help reinforce the concepts discussed in this book, it will benefit you to have access to Cisco CallManager, Cisco IP Phones, and other equipment discussed in this book.

Sources of Information

Most of the information presented in this book can be found on the Cisco Systems Web site or on CD-ROM. These supporting materials are available in HTML format and as manuals and release notes. To learn more about the subjects covered in this book, feel free to access the following sources of information:
  • Cisco Documentation CD-ROM or
  • ITM CD-ROM or
  • Cisco IOS 12.0 Configuration Guide and Command Reference Guide:
  • Voice over IP Fundamentals, by Jonathan Davidson, CCIE. ISBN: 1-57870-168-6.
  • Cisco CallManager Fundamentals: A Cisco AVVID Solution, by John Alexander, Chris Pearce, Anne Smith, and Delon Whetten. ISBN: 1-58705-008-0.
  • Routing TCP/IP, Volume I, by Jeff Doyle, CCIE. ISBN: 1-57870-041-8.
  • Internetworking Technologies Handbook, Third Edition, by Cisco Systems, Inc. ISBN: 1-58705-001-3.
  • Integrating Voice and Data Networks, by Scott Keagy, CCIE. ISBN: 1-57870-196-1
  • Cisco IP Telephony Solution Guide:
  • Cisco IP Telephony Network Design Guides:
All online documents can all be found at


Why is there a movement to converged networks and why use IP? As shown in Figure 1-1, the Web, or Internet/intranet, has the most successful application architecture around. Application servers, either private or public, reside on the Internet or intranet serving applications, such as HTML, Java, RealAudio, MP3, POP/SMTP mail, and others.

Today's multiple communication networks are entirely separate, each serving a specific application. The traditional PSTN (TDM) network serves the voice application; the Internet and intranets serve data communications; and multiple private and public H.320 networks exist for the purpose of video conferencing.

Often, everyday business requirements force these networks to interoperate. (Have you ever been on a videoconference for video while using the PSTN and a Polycom for audio or used NetMeeting?) As a result, deploying multiservice (data, voice, and video) applications, such as UM or Web-based customer contact centers, is a daunting task because it requires expensive and complex links between proprietary systems (such as PBXs) and standards-based data networks.

Cisco AVVID is a significant milestone in the evolution of IP networking for the enterprise. It enables customers to move from maintaining a separate data network and a closed, proprietary voice PBX system to maintaining one open and standards-based converged network for all their data, voice, and video needs. Also, Cisco AVVID provides customers a path to the New World today, removing their dependency on Old World proprietary suppliers who have yet to migrate from traditional PBXs.

Figure 1-2 displays the classic four layers of Cisco AVVID in the infrastructure layer, the Call Processing layer denoting Cisco CallManager, the Application layer where Contact Center and UM reside, and the Client layer where end devices such as Cisco IP Phones reside. The key concepts are as follows:

  • The Client layer brings the applications to the user regardless if the end device is a Cisco IP Phone, a PC using Cisco IP SoftPhone, or a PC delivering UM.
  • Applications are physically independent from call processing and the physical voice processing infrastructure; they may reside anywhere within your network.
  • Call processing is physically independent from the infrastructure. Thus, you can have a Cisco CallManager in Chicago processing call control for a bearer channel in San Francisco.
  • The infrastructure can support multiple client types, hard phones (physical devices such as Cisco IP Phones), soft phones (virtual devices such as Cisco IP SoftPhone), and video phones.
IP-based voice and video applications increase competitive advantages by improving productivity and enabling exceptional customer care. The following are some of the voice and video applications currently available...
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Table of Contents

Part I Getting Started with Cisco IP Telephony 3
Chapter 1 Introduction to Cisco IP Telephony (CIPT) Components 5
Part II Basic Configuration 35
Chapter 2 Navigation and System Setup 37
Chapter 3 Cisco CallManager Administration Route Plan Menu 105
Chapter 4 Cisco CallManager Administration Service Menu 163
Chapter 5 Cisco CallManager Administration Feature and User Menus 197
Chapter 6 Cisco IP Telephony Devices 227
Chapter 7 Understanding and Using the Bulk Administration Tool (BAT) 275
Chapter 8 Installation, Backups, and Upgrades 301
Part III Advanced Configuration 345
Chapter 9 LAN Infrastructure for Cisco IP Telephony 347
Chapter 10 Call Preservation 397
Chapter 11 Media Resources 413
Chapter 12 WAN Design Considerations for Cisco IP Telephony Networks 441
Chapter 13 Best Practices for Cisco IP Telephony Deployment 477
Part IV Applications 495
Chapter 14 Applications 497
Part V Appendixes 535
Appendix A Cisco CallManager Architecture 537
Appendix B Answers to Chapter Pre-Test and Post-Test Questions 555
Index 582
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  • Anonymous

    Posted June 21, 2004

    Cisco IP Telephony By David Lovell

    Cisco IP Telephony By David Lovell ISBN 1587050501 Have you ever had a book labeled the definitive guide, the bible, or the ultimate guide, well this book could have easily been called the bible, or the ultimate guide, or the definitive guide to Cisco IP Telephony. What I am saying is this book covers it all. It was somewhat overwhelming at times. That is not meant to be a bad thing, I am just saying that is covers the subject to the nth detail. If you read and study this book and don¿t pick-up something about IP Telephony you have a problem. The introduction to this book said that the book is a foundation for IP Telephony, but this is an understatement. The book is very organized in its layout. There are 14 chapters and Appendix A & B. The chapters are divided into four (4) parts, Getting Started with Cisco IP Telephony, Basic Configuration, Advanced Configuration, and Applications. Part five (5) is the Appendixes. Almost every chapter starts with a pre-test to test your knowledge in the area covered, or to see if you need to work on certain areas in the chapter. Then it covers abbreviations, the subject, and then a summary and test to see what you have learned. Part I chapter 1 is an introduction to Cisco IP Telephony. Part II is basic configuration, such as, Navigation and Setup, Call Manager Rout Plan Menu, Call Manager Administration Service Menu, Call Manager Features and User Menus, IP Telephony Devices, Using Bulk Administration Tool (BAT), and Installation, Backup And Upgrades. Part III is Advance Configuration. It covers LAN Infrastructure, Call Preservation, Media Resources, WAN Design and Best Practices. Part IV covers Applications. If you are doing a self study on Cisco IP Telephony, or if you need a complete reference for your Cisco IP Telephony System, David Lovell¿s book is just what you need.

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  • Anonymous

    Posted January 19, 2002

    An excellent configuration book

    This is a good book to read even if you aren't taking the certification exam. It provides a very good introduction to the Cisco IP telephony concepts (features and hardware) as well as configuration information. There are test questions for most chapters that help reinforce the material. There's also a 'best practices' chapter which is exellent. Unless you consider yourself extremely advanced in working with a Cisco IP telephony network, I highly recommend this book.

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