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Cisco Networking Academy Program: IT Essentials PC and Hardware Companion Guide


Official textbook to accompany the new IT Essentials I, PC and Hardware course through the Networking Academy, sponsored by Hewlett-Packard

  • Complements and corresponds to the Web-based course
  • Prepares Networking Academy students for the A+ Exam
  • Can be used as a prerequisite text to the CCNA curricula through the Networking Academy
  • ...
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Official textbook to accompany the new IT Essentials I, PC and Hardware course through the Networking Academy, sponsored by Hewlett-Packard

  • Complements and corresponds to the Web-based course
  • Prepares Networking Academy students for the A+ Exam
  • Can be used as a prerequisite text to the CCNA curricula through the Networking Academy
  • Accompanying CD includes additional topical coverage, instructional videos, interactive animations, simulations and lab activities

This title will prepare students for the A+ certification examination, which measures essential competencies for a break/fix microcomputer hardware service technician with six months of on-the-job experience. The examinee must demonstrate knowledge to properly install, configure, upgrade, troubleshoot and repair microcomputer hardware. This includes basic knowledge of desktop and portable systems, basic networking concepts, and printers. The examinee must also demonstrate knowledge of safety and common preventive maintenance procedures. Topics covered in these books will match the following A+ certification topics: installation, configuration, and upgrading, diagnosing and troubleshooting, safety and preventive maintenance, motherboard/processors/memory, printers, portable Systems, basic networking, customer satisfaction.

The Companion Guide correlates to the web-based course from the Cisco Networking Academy Program that is sponsored by Hewlett-Packard. The book contains chapter objectives, review questions, real-world examples, and sample questions to help prepare for the A+ examination.

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Editorial Reviews

Library Journal
Authorized companion guides to the Cisco Networking Academy Program, an online "university" that prepares students for certification exams and IT careers, these up-to-date and comprehensive books feature clear chapter summaries and objectives, as well as review questions and quizzes to reinforce the self-study aspect. The CD-ROMs include hands-on exercises, hundreds of practice exam questions (which can be taken in "study mode" and worked through with assistance and performance tracking), high-resolution zoomable photos, maps for the exam objectives, and instructional videos. Essentials I contains a useful appendix on careers in information technology and various certifications. While both books reference additional "lab companion" titles, they are quite usable without. For large libraries and university libraries serving computer science programs; smaller libraries should invest in less thorough titles (see Computer Media, LJ 11/1/02). Copyright 2003 Reed Business Information.
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Product Details

  • ISBN-13: 9781587130922
  • Publisher: Cisco Press
  • Publication date: 11/7/2002
  • Series: Cisco Networking Academy Program Series
  • Edition description: Book and CD-ROM
  • Pages: 966
  • Product dimensions: 8.12 (w) x 9.64 (h) x 2.18 (d)

Table of Contents

Ch. 1 Information Technology Basics 3
Ch. 2 How Computers Work 81
Ch. 3 Assembling a Computer 161
Ch. 4 Operating System Fundamentals 233
Ch. 5 Windows 9X Operating Systems 277
Ch. 6 Multimedia Capabilities 359
Ch. 7 Windows NT/2000/XP Operating Systems 409
Ch. 8 Advanced Hardware Fundamentals for Servers 481
Ch. 9 Networking Fundamentals 521
Ch. 10 Printers and Printing 613
Ch. 11 Preventive Maintenance 663
Ch. 12 Troubleshooting PC Hardware 703
Ch. 13 Troubleshooting Software 755
App. A The Information Technology Professional 835
App. B Answers to Check Your Understanding Review Questions 869
Glossary of Key Terms 887
Index 929
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  • Anonymous

    Posted June 25, 2003

    Cisco lends a helping hand to the new folks of the IT world.

    At first glance, I was a little shocked to see Cisco Press publish a book titled, I.T. Essentials 1: PC Hardware and Software Companion Guide. After all, this is a company in which its name is synonymous with routers and switches. However, this book is intended for those folks who are just starting out in the I.T. world and those of who are attending an Authorized Cisco Network Academy. That does not mean that you have to be a student of an Academy to grasp the practices and concepts packed in this guide. This book was designed for individuals who want to understand the workings of a computer, both hardware and software. I.T. Essentials 1 does a great job in covering the basics of computers while teaching you how to prevent, maintain, and troubleshoot both hardware and software issues. The companion guide is laid out in the normal Cisco Press fashion we have grown accustom to ¿ starting out with the chapter objectives and ending with a chapter summary and ¿Check Your Understanding¿ review questions. As expected, I.T. Essentials 1 is packed with screenshots, figures, and diagrams to help illustrate the information clearly. For those of you who wish to pursue their A+ certification, this book will not disappoint you. All thirteen chapters are dedicated to help you achieve your CompTIA A+ certification. The accompanied CD-ROM contains three test engines as well as interactive labs, videos, and PhotoZooms. For individuals studying for the CompTIA A+ exam, supplemental material includes a certification map that correspond the books chapters to the A+ exam objectives. One thing I did find disappointing with the book was the organization, you¿re the lack there of. The chapters appear to be in no particular order. I found myself jumping around from one topic to the next and then back again. However, this would hardly be a reason not to purchase this book. In the end, I felt Cisco Press; et al did a great job in relaying the information clearly. Weather you are a student at an Authorized Cisco Network Academy, an individual just starting out in the I.T. world, or someone who is studying for their CompTIA A+ certification I.T. Essentials 1: PC Hardware and Software Companion Guide will not disappoint you.

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